DEFINITION:

The Assistant Retail Store Manager is responsible for assisting the Retail Store Manager in providing a memorable and entertaining shopping experience for customers at the Fudpucker Trading Company, while maximizing the profitability of the operation. The Assistant Manager achieves objectives by performing tasks delegated by the Retail Manager and effective oversight of staff. The Assistant Manager shares the Retail Manager’s responsibility for the retail operation’s overall profitability, the performance of its staff, the appearance of the store and its merchandise displays, the uniqueness and desirability of all forms of merchandise, the organization and cleanliness of its storage areas, the care of its customers and, to the extent it is delegated, the relationships with its merchandise vendors, and the effective communication with Senior Management as necessary. This assistant retail manager position is for primarily evening or closing shifts.

ESSENTIAL FUNCTIONS:

· Motivates the sales team to meet sales objectives by training and mentoring staff to provide an excellent experience for all guests.

· Ensures compliance with Fudpucker’s policies and procedures.

· Responds to customer complaints and concerns in a professional and timely manner.

· Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures

· Oversee the processing of online, mail or telephone orders to ensure accuracy and efficiency to support excellent customer service.

· Develop and arrange promotional material and in store displays, emphasizing variety for customers

· Oversee inventory controls of Fudpucker merchandise to emphasize loss prevention

· Partner with store manager and senior management to provide input and feedback regarding merchandise offerings, maximizing diversity in selection. Including but not limited to:

· Identify and recommend unique souvenir items from local or small businesses through attendance of gift shows, meaningful relationships with vendors, and market research.

· Determine the appropriate rate to charge for new inventory items

· Utilize the inventory management system to input new items for sale

· Oversee transfers of non-Fudpucker merchandise to and from stores as needed

· Assist store manager in Preparing detailed reports on buying trends, customer requirements and profits.

· Ensure compliance to state and local health regulations.

· This role is for closing or evening shifts

MINIMUM QUALIFICATIONS:

· High school diploma or equivalent qualification. (College preferred)

· A minimum of 2 years’ experience in a managerial capacity, preferably in the retail or souvenir industry.

· Must be able to work flexible hours Monday through Sunday for an annual average of at least thirty (30) hours per week. This shall include an average of at least four (4) shifts on the floor per week.

PHYSICAL REQUIREMENTS:

· Must be able to communicate clearly with vendors, guests, and other employees

· Must be able to stand for long periods of time; and

· Must be able to lift and carry up to forty pounds.