Benefits:

Employee discounts

Free food & snacks

Free uniforms

Training & development

Wellness resources

Flexible schedule

Paid time off

The Assistant Spa Manager is responsible for the daily organization and management of the guests, schedule, inventory and Hospitality Team. The Assistant Spa Manager is responsible for training the team members on all their job responsibilities and ensuring that the performance of their duties is held to the proper standards as set forth in the operations manual.

Responsibilities

Assist in the interviewing process for the Hospitality Team

Organize front desk training upon hiring and ensure they meet expectations and follow all policies

Coordinate Hospitality Team schedules and review time punches to minimize discrepancies and overtime

Review daily guest schedule and ensure it is maximized with minimal gaps

Track and monitor monthly sales performance of Hospitality Team and set daily Retail to Service sales goal

Create quarterly team meetings and agenda

Perform corrective actions when team members do not meet expectations

Address guest’s positive and negative feedback immediately with the Spa Manager and Employee.

Perform a daily review of the Ratings Control Panel within Meevo

Inform Spa Manager of any closeout discrepancies

Ensure guest experience is met and exceeds satisfaction by completing and filling out Guest List daily.

Perform duties of Spa Coordinator and or Spa Concierge when needed

Ensure proper lighting, music, cleanliness, and aromatherapy as set forth in the Ambiance Standards

Abide by all protocols set forth by THE WOODHOUSE SPAS CORPORATION

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.