Job Description

Balsam Brands is looking for an enthusiastic and experienced individual to assist in managing our Balsam Hill Studio retail store at Whalers Village in Lahaina, HI. In this role, you will have the opportunity to help ensure that our customers experience the magic of Balsam Hill in an inspired holiday setting.

The Assistant Store Manager will work side by side with the Store Manager to create a positive work environment that ensures customer satisfaction, maximizes productivity, and drives sales. From providing excellent customer experiences, maintaining inventory, to hiring and training staff, the Assistant Store Manager will play a crucial role in the success of Balsam Hill Studio. We are especially excited about candidates who have a proven track record of retail success and creating customer-centric shopping experiences!

What you’ll do:

• Assist customers and provide top notch service to ensure all patrons leave satisfied
• Maximize retail revenue while providing leadership the store team
• Perform opening/closing routines
• Ownership over store inventory as well as offsite inventory storage
• Lead replenishment of merchandise as well as ship from store routines
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met including workplace safety, risk management, merchandise management, and loss prevention
• Support Store Manager as needed with sales reports and delegation of tasks
• Lead replenishment of merchandise as well as ship from store routines
• Lead basic tech troubleshooting (POS, devices, printers) and ensures timely escalation to minimize downtime
• Communicate and provide feedback to corporate counterparts in partnership with Store Manager

What you bring to the table:

• 3+ years of retail experience preferred
• 1+ year of management experience preferred
• Strong communication skills with customers and sales staff
• Demonstrated time management, organizational and multi-tasking skills
• Passion for exemplary service
• Great sales skills: retail sales experience a strong plus
• Proficiency with iPads, basic computer skills, and basic data entry (data entry very minimal overall)
• Flexibility: willingness to perform other various duties as required

Physical Requirements:

• Must be able to work onsite for every shift
• May assemble and disassemble Christmas trees and other decorations
• May lift and or move items up to forty pounds
• May be required to clean interior windows, including using a ladder when necessary, following all safety guidelines

Notes: This is a full-time, in-person position. The targeted start date for this role is May 2025. Candidates must live on-island in Maui.

About Us: Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, Canada, Mexico, and the Philippines.

Balsam Hill Studio, an extension of our holiday brand Balsam Hill®, reimagines souvenir shopping, offering premium ornaments unique to each store's location. The Balsam Hill Studio retail store at Whalers Village in Lahaina, HI will feature unique, handcrafted ornaments specific to Hawaii. Presenting tourists with beautiful, curated options for mementos to remind them of their extraordinary adventures every holiday season for years to come.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

• Check out our flagship brand, Balsam Hill: www.balsamhill.com
• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023
• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/
• Glassdoor: https://bit.ly/balsambrands-glassdoor

The base pay range for this position is: $34.00 – $43.00 per hour. Please note that placement within the posted salary range is based on several factors, including geographic location, experience, skills, alignment with role requirements and other job-related factors. It is uncommon for offers to be made at the top of the range, as this typically reflects a candidate who exceeds all role requirements and brings significant, directly applicable experience. __We benchmark our pay ranges against current external data sources and regularly review compensation for our team members. Balsam Brands is committed to providing our team members with an internally fair, externally competitive, and fiscally prudent total compensation package administered in a simple and consistent manner.

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Additional Information

All your information will be kept confidential according to EEO guidelines.