Benefits:

Bonus based on performance

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Competitive hourly base pay, plus tips; performance bonuses

About the Position:

The Assistant Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

Management experience

Customer service experience (retail, restaurant)

Strength to lift up to 70 pounds; stamina to stand for long periods of time

Reliable transportation

Willingness to work in a smoke-free environment

Be available to work 6 days per week, including weekends

Who We Are Looking For:

We are searching for a confident assistant manager who leads with integrity, honesty, and compassion. A successful Assistant Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can help manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks:

Drive membership sales through health and wellness education

Maintain a knowledgeable team that prioritizes dog wellness and safety

Provide leadership, guidance, and mentorship for the Scenter employees

Drive employee development through leadership, training, and performance reviews

Uphold quality standards through hands-on participation, employee audits, and training

Promptly and accurately communicate information from upper management to your team

Identify when/ where help is needed and provide assistance to keep Scenter on schedule

Create an environment conducive to teamwork, open communication, and Scenthound values

Manage client expectations; Resolve customer concerns

Ensure the safety of dogs and team members at all times

Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

Effective communication with team members and dog parents

Leadership, coaching, mentorship

Recruiting, hiring, and creating a happy and effective team

Problem-solving

Attention to detail

Time-management – ability to make an efficient schedule

Computer/ technology proficiency

Accountability; hold oneself and others to a high quality of services