Assistant Store Manager

Job Overview

The Assistant Store Manager supports the Store Manager in driving sales, maintaining efficient store operations, and delivering exceptional customer service. This role requires a strong business sense, leadership skills, and a thorough understanding of retail logistics and human resources.

For over 60 years, our client. has been a trusted name in Milwaukee, offering products for individuals incarcerated within the Wisconsin Department of Corrections. They ensure compliance with institutional restrictions, sourcing items from their catalog or online. Their diverse product line includes clear electronics, footwear, apparel and leisure items at competitive prices. Additionally, their urban department store features a wide array of products, including furniture, cookware, school uniforms, nursing scrubs and footwear providing unbeatable value to the Milwaukee community.

Key Responsibilities

1\. Customer Service:

\- Foster a customer-first attitude among all team members.

\- Ensure high levels of customer satisfaction by delivering outstanding service.

\- Address and resolve customer concerns quickly and effectively, striving to exceed expectations.

2\. Operations:

\- Assist in inventory management and implement loss prevention strategies.

\- Maintain a clean, organized, and visually appealing store environment.

\- Collaborate on promotional campaigns for holiday and seasonal events.

\- Manage inventory levels, coordinate purchasing, and maintain supplier relationships to meet sales goals efficiently.

\- Effectively schedule staff while controlling payroll costs.

\- Assist in developing merchandising strategies to drive sales.

\- Delegate and complete operational tasks on time.

3\. Sales:

\- Monitor and analyze sales data to drive store performance.

\- Assist in financial forecasting, budgeting, and identifying buying trends.

\- Control operational costs to maximize profitability.

4\. Talent Management:

\- Support the Store Manager in recruiting, onboarding, training, and developing store staff to deliver excellent customer service.

\- Conduct performance reviews to identify training needs and support career development through coaching and personalized development plans.

\- Administer disciplinary actions or recognition to maintain a motivated and high-performing team.

Skills and Qualifications

\- Proven ability to set and achieve goals and expectations.

\- Strong interpersonal and communication skills, both written and verbal.

\- Experience in retail management and operations.

\- Adaptability to handle a variety of tasks as directed by the Store Manager.

The Assistant Store Manager is key to supporting the Store Manager in daily retail operations, including employee supervision, customer interaction, and inventory management. Additional duties may be assigned as needed to meet the evolving needs of the store.