Job Description

As an Associate Field Application Engineer on the Application team, you will make a positive impact by being responsible for:

• Address and resolve challenges in assessing product readiness through comprehensive alpha and beta testing.
• Perform on-site analysis to diagnose and pinpoint root causes of technical issues.
• Ensure optimal conditions for testing and finalizing products, including environment setup and tool configuration.
• Participate in installing alpha and beta tests, ensuring consistent monitoring, troubleshooting, and delivering actionable feedback to R&D teams.
• Coordinate and facilitate technical installations by coordinating with customers, partners, Operations, and R&D teams.
• Ensure products are scalable and supportable post-launch, facilitating transitions from testing to full-scale deployment.
• Conduct on-site visits to troubleshoot beta test issues, ensuring timely resolutions and seamless operation.
• Provide regular project status updates and key insights to internal and external stakeholders, ensuring clear communication and transparency.
• Collaborate with support teams to assist with new product deployments, providing training and guidance as necessary.
• Escalate unresolved issues promptly, following internal protocols and addressing high-priority concerns effectively.
• Facilitate continuous feedback loops between customers and internal teams, ensuring customer feedback informs product iterations and improvements.

Qualifications

Qualifications we're looking for.

• Experience: ****
  • At least 2+ years of experience as a Field Service Engineer, Application Engineer, Pre-Sales Engineer or Product Manager in the field of IoT devices, electronic consumer products or SaaS products.
• Skills: ****
  • Software: basic coding skills, scripting (e.g. Python), SQL knowledge, Log analysis (like Azure Kusto Query, Sumologic, Splunk) preferred.
  • You have experience with Embedded/IoT devices: radio protocols like Wi-Fi/BLE/Zigbee/LoRa is required.
• Abilities: ****
  • ​​ Excellent verbal and written communication; ability to convey complex information clearly and understandably.
  • Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines and work within a virtual global team environment preferred.
  • Ability to travel up to 40% is required. Ability to travel internationally is preferred.
• Education:
  • ​​​​​​​​​​​​​​ University of Applied Sciences or Higher Technical College (with experience) for engineering or equivalent experience.
  • Preferred: Bachelor’s Degree in Computer, Electronics or Electrical Engineering

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

• Generous paid time off (PTO ): 35 days PTO to enable work/life integration and promotes a culture of trust.
• Health & Wellness: Eligibility for healthcare benefits begin day one, plus retirement savings plans.
• Financial future : While retirement savings plans vary by country, we help you plan for your future.
• Family-First Support : Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
• Hybrid work : Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
• Time off to volunteer and give back to your community.
• Career Growth: E-learning opportunities and workshops, and global mobility potential
• Commute benefits : up to $100/month per employee for commuting expenses.
• Philanthropy : Our company matches employee donations up to $500 per year for causes close to your heart.

Additional Information

All your information will be kept confidential according to EEO guidelines.