Job Description

JOB SUMMARY:

The Customer Care Lead is responsible for assisting the Supervisor in achieving the daily performance metrics of the Customer Care Team.  This is a ‘player-coach’ position that enables the Lead to directly assist customers as well as build the service and retention skills of the team. 

PRIMARY RESPONSIBILITIES:

• Assist Medicare and Health eligible individuals to select the appropriate health insurance coverage
• Present potential solutions using our world class suite of insurance products
• Assist customers in identifying priority features and benefits
• Conform to and abide by the procedures, rules and requirements of Assurance, all regulatory bodies, and the state or states where the Sales Agent operates
• Meet new business production goals and objectives as established
• Utilize the established communication and sales process
• Conduct coaching sessions
• Compile and report on performance targets
• Follow compliance guidelines and mandatory disclosures and assist team in so doing
• Create, maintain and enforce work schedules
• Represent the voice of the consumer; provide feedback and insights received from customers to the department
• Provide best in class customer service through active listening and resourceful problem solving skills
• Actively participate in a creation and maintenance of a customer centric culture
• Build lifetime value and improve retention metrics through service

WHAT TO EXPECT:

• A culture that is focused on a constructive communication process
• Supportive management team that aids and encourages development and career progression
• Ongoing coaching and career development including individual and group coaching sessions
• Fast paced, high performance environment
• We represent multiple carriers in 50 states

QUALIFICATIONS:

• High school diploma or the equivalent is required
• Health resident insurance license and required registration
• Ability to be licensed in all 50 States
• Must be able to pass AHIP and all qualifying carrier certifications
• Ambitious sales minded with strong interpersonal skills to build rapport with prospective customers
• Highly self-motivated and self-disciplined with ability to work effectively in a customer care and sales environment
• Organizational skills and effective time management to succeed in a fast-paced environment, transactional
• Analytical skills to understand key performance metrics
• Minimum Internet Speed (Hardwired): 30mb down/20mb up
• Must enjoying working with people and being part of a team environment
• Previous experience selling Medicare or health insurance products preferred
• Previous leadership experience preferred

ASSURANCE OFFERS A GENEROUS TOTAL REWARDS PACKAGE INCLUDING:

• Competitive salary including a base salary and commission, with the ability earn performance-based bonuses
• A generous benefit package, paid time off including company holidays
• he opportunity to participate in company sponsored retirement savings plans (401k) after your first anniversary

WORK LOCATION AND SCHEDULE:

• Position Location: The position will be located in Jacksonville, FL

Company Description

Assurance IQ is direct-to-consumer platform that transforms the buying experience for individuals seeking personalized health and financial wellness solutions. You may review our company website by visiting https://www.assurance.com/