Astute Technology Management is a fast-growing company focused on providing superior managed IT services to SMB customers throughout Central Ohio. Our vision is to provide exceptional IT support and network security to SMB's throughout the Eastern United States. We are a customer service-centric organization that provides cybersecurity solutions, outsourced IT support and network management and take pride in the unrivaled service that we offer to our customers. Our proven reputation for comprehensive network security and extraordinary help desk support has been built through years of dedication.
- Financial assistance for ongoing professional development and training
- 100% paid employee health insurance premiums
- Flexible PTO
- Mileage and cell phone reimbursement
- Team lunches and outings
- Retirement savings
- Team focused, goal oriented work environment
LOCATION: Dublin, OH and at customer locations
CLASSIFICATION: Full Time
HOURS: 8 AM to 5 PM or 9 AM to 6 PM, Monday through Friday with ability to work occasional overtime
SALARY: $30.00 to $40.00/hour
POSITION DESCRIPTION: Our ideal candidate will have server administration, Microsoft 365 management, Windows Desktop and help desk experience. Experience working with a Managed Services Provider will put you at the top of our candidate list. They will also possess excellent interpersonal skills, exemplary problem solving and customer service aptitude, the ability to manage multiple tasks and work tickets coincidentally, the self-discipline to complete tasks independent of management oversight, and will embrace the image that is required of Astute Technology Management. Experience as an IT Support Technician, Help Desk Technician, Information Technology Specialist, Help Desk Analyst, IT Support Engineer, Senior IT Support Technician or Level III Support Technician is helpful.
- Help Desk Related
- Respond to incoming support calls and emails
- Open/Work/Close Help Desk Tickets
- Mobile Device Support
- Desktop/Laptop Support
- Install/Configure/Troubleshoot Windows 10 and MacOS
- Migrate User Data
- Install/Configure/Troubleshoot Windows Server 2012/2016/2019
- Perform Server Migrations
- Install/Configure/Troubleshoot Server Virtualization
- Configure/Troubleshoot Microsoft 365 Tenants
- Troubleshoot/Remediate Hardware Issues
- Troubleshoot/Remediate Software Issues
- Advanced Network Support
- Advanced Wireless Support
- Troubleshoot/Resolve Network Issues
- Troubleshoot/Resolve Wireless Issues
- Monitor/Diagnose/Remediate High Priority Alerts
- Backup and Disaster Recovery Support
- Setup Devices (i.e., Workstations, Printers, Mobile Devices, etc.) on Network
- User/Access Provisioning Management
- Audit Customer Networks
- Provide and Maintain Client Infrastructure Documentation
REQUIREMENTS:
- Tier II or III Help Desk experience
- Customer Service experience
- Bachelor of Science in Information Technology preferred
- CompTIA A+
- CompTIA Network+ (or equivalent)
- CompTIA Security+ (or equivalent)
- MTA – Operating System Fundamentals (or equivalent)
- MTA – Networking Fundamentals (or equivalent)
- MTA Security Fundamentals (or equivalent)
- MCSA: Windows Server 2012/2016 (or equivalent)
- MCSE: Core Infrastructure (or equivalent)
- 5+ Years of technical support experience
- Experience resolving desktop/laptop issues
- Experience resolving advanced network issues
- Experience with Windows 10 and MacOS
- Experience with Windows Server 2012/2016/2019
- Comfortable interacting with customers
- Ability to work independently and/or remotely
- Ability to work on multiple tasks simultaneously
- Excellent listening and communication (both verbal and written) skills
- Valid driver's license
- Reliable and insured transportation
- Pass a criminal background check