Job Description

Are you looking to start a new career in 2021 with Atento?

Want to join our team of Experts?

Atento’s mission and value is to contribute to companies’ success by guaranteeing the best experience for their end-consumers. To become the leader customer service solutions provider for clients in our markets. THIS OPEN POSITION IS SEEKING SELF-MOTIVATED EXPERTS TO JOIN OUR CUSTOMER CARE/SALES TEAM THAT WILL PROVIDE AN EXCELLENT CUSTOMER SERVICE EXPERIENCE. YOU WILL SERVE, SOLVE AND SELL!

APPLY NOW! Here is the link: HTTP://HIREIQ.LY/GO/V0TVRB25DXEF

INTERESTED IN GETTING TO KNOW OUR CALL CENTER? GO TO WWW.ATENTO.COM AND LEARN MORE ABOUT US!!

RESPONSIBILITIES:

· Our Customer Care/Sales Representative are responsible for identifying customer needs and are trained in constructing a memorable experience that ensures consumer loyalty.

· Responsible for selling In-Home warranty service to customers on every call.

· Assist customers with technical support

· Provide information about the products and services

· Resolve product issues and concerns

· Document and update customer records based on interactions

· Develop and maintain a knowledge base of the evolving products and services

· Other duties as assigned

QUALIFICATIONS:

· Previous experience in customer service, tech support or other related fields

· Ability to build rapport with clients

· Ability to prioritize and multitask

· Positive and professional demeanor

SKILLS/INTERESTS TO SUCCEED WITH OUR TEAM:

· Patience and exceptional listening skills

· Ability to identify, understand and upsell new products and solutions based on customer needs

· Dedication to troubleshooting problems and finding a resolution

· Confidence in multitasking

· “Challenge accepted” attitude

· Always put customer first

· Overcoming objections

WHY WORK HERE:

• Health, Dental & Vision Benefits
• Paid Training
• Life Insurance
• Team Events
• Career Growth
• Paid Vacation
• Fun Work Environment

Questions? Contact us!

For on-site: All employees are required to wear masks and social distancing is enforced as well. Surfaces are sanitized daily.

COMPENSATION:

• Hourly
• Earn extra cash (Sales $$)

Company Description

Atento is a multinational Customer Relationship Management (CRM) company in the Business Process Outsourcing (BPO) sector, leader in Latin America and the second largest company of its kind in the world in terms of revenue. From 1999, the company has developed its business model in 16 countries where it employs over 150,000. Atento has over 500 clients to whom it delivers a wide range of high quality, agile and efficient services through multichannel platforms. Its blue-chip clients are leaders in such varied sectors as telecommunications, banking, transport, insurance and public administration among others. Specialties SAC, BPO, CRM, Contact Center, Back Office, Cobranza, Customer Management