Mandatory Skills • Perform site surveys and diagnose problems for moves, adds, changes and repairs. • Prepare technical requirements for new systems and system upgrades. • Oversee the installation and implementation of new videoconferencing systems and room upgrades. • Review user requirements develop detailed project plans for new system implementation, and attend meetings as requested. • Interface with Telecommunication vendors to resolve issues and for upgrades. • Direct staff in basic system operation and troubleshooting of issues at remote locations. • Coordinate use of videoconference infrastructure to connect multiple parties to video conferences and supervise the installation and troubleshooting of endpoints. • Coordinate and liaise with company staff and Desktop support technicians to ensure all videoconference requests are met . • Consult with staff in developing instructional and operational materials. • Provide end user technical training on new and existing systems. • Communicate effectively, orally and in writing to management. • Required to perform field work at any Company location within the five boroughs of NYC.

Preferred Skills: • Experience working in high level confidential settings • Ability to Multitask, excellent verbal and written communication skills • Ability to work independently or within a group to resolve issues • Possess working knowledge of Microsoft Windows, Office • Hand-on operation and troubleshooting knowledge of Cisco, Tandberg and Polycom videoconferencing endpoints and Multipoint Control Units (MCU) • Experience in streaming systems such as Qumu, Crestron and AMX • Experience in Public Address systems • Experience in Recording systems such as Shure, Lectrosonics Wireless Microphone