Benefits:

Employee discounts

Flexible schedule

Opportunity for advancement

Company Overview Aussie Pet Mobile is a fast-growing mobile pet grooming service and we are looking to add an energetic, results-oriented individual to our team! We are a super fun team who love pets and taking great care of our clients!

Job Summary Must have excellent verbal and written communication skills to be able to explain our services to customers, and book new and existing customer appointments. The dispatcher must be very reliable, organized, flexible, empathetic, polite, a team player, professional and have exceptional listening skills. The role supports the groomers in the field, scheduling efficient routes and groom durations to optimize a groomer’s work day. As with our entire team, Must Love Pets!

The ideal candidate would be naturally sociable with great customer service skills and a good knowledge of the layout of the geography and commuter routes. Dog grooming experience/knowledge is a plus.

The dispatcher would work from their home office, 1 weekend day and 4 weekdays (approximately 18-20 total hours per week anticipated), and must have a computer with reliable internet service and a cell phone (one will be provided) to receive team texts and make calls. Must be flexible and be able to work more hours upon request. We provide extensive training of our business processes and technology.

Pay: $16.00 to $20.00 per hour, depending upon experience.

Responsibilities Responsibilities include:

Answering incoming calls, returning voicemails and texts, and email correspondence. This includes professional handling of customer complaints, and resolution within one’s scope.

Explaining to customers the services our company provides and the associated pricing, especially as applicable to their pet’s breed and specific needs and health, and making appropriate recommendations.

Accurately capturing the appropriate information to set up an appointment for the customer.

Maintaining groomers’ fully-booked schedules by creating/rescheduling/cancelling appointments, in collaboration with groomers.

Briefing groomers about unusual circumstances and situations they may encounter.

Responding to calls/texts from groomers in the field, in real time, regarding customer and pet issues. This requires ability to multi-task by setting priorities.

Reviewing the schedule at the end of the day for completed appointments, verifying charges and payments.

Taking credit card payments over the phone, especially when groomers are outside of cell service.

Keeping owners and other dispatchers informed of any issues, actions, or problems.

Other duties as assigned, including social media photo posts, correspondence, van support when needed, and support to owner and groomers.

Qualifications

Excellent communication skills

Organized

Reliable

Benefits/Perks

W-2 employee

Potential opportunity to work more hours varying week to week

Flexibility in work schedule from week to week

Flexible work from home options available.

The positions on this website, unless otherwise indicated, are posted by Aussie Met Mobile® franchisees. Aussie Pet Mobile® franchises are independently owned and operated businesses and if you accept a position with a Aussie Pet Mobile® franchisee, you are employed by that franchisee, and not by franchisor HFC Aussie Pet Mobile, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Aussie Pet Mobile LLC and its parents and affiliates have no input or involvement in such matters. HFC Aussie Pet Mobile LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Aussie Pet Mobile® franchisee posting the position.

If you do not see a position available at your local Aussie Pet Mobile, you can contact our local business owners directly. See our list of locations here: https://aussiepetmobile.com/aussie-pet-mobile-locations/