Auto Repair Service Advisor - Writer

JE Import

Auto Repair Service Advisor - Writer

Rosedale, MD
Full Time
Paid
  • Responsibilities

    Our business is expanding, and we are seeking to hire the best qualified candidate for this rewarding opportunity. If you’re interested in bringing your skills and knowledge to a stable and long-standing family-owned repair and performance shop that has plenty of room for advancement, we want to talk to you! We offer paid vacation and holidays, health and dental as well as 401(k) with company match. We service and upgrade a wide range of automobiles and trucks Opportunity to advance your career. Great hours, closed on Saturdays and Sundays Responsibilities: • The responsibilities of the service advisor include: • Taking incoming service calls, scheduling appointments, greeting customers • Answering emails and leads from our website • Correctly and clearly translating customer requests and needs on the repair order • Advise and sell all recommended repairs and upgrades to customers • Estimating the cost and time required for the service and upgrades • Review all work performed with customer and ensure all paperwork is complete & accurate • Receive and handle customer complaints in a quick and friendly manner to maintain customer satisfaction and retention • Preferred experience with Tekmetric RO software but not required Qualifications: • Work history should include a service advisor role or other employment-related to automotive technology • Possession of a valid, state-issued driver’s license and clean driving record is integral • High school diploma or GED is mandatory • Stellar communication, organizational, and interpersonal skills are needed Compensation: $20 per hour to start

    • The responsibilities of the service advisor include: • Taking incoming service calls, scheduling appointments, greeting customers • Answering emails and leads from our website • Correctly and clearly translating customer requests and needs on the repair order • Advise and sell all recommended repairs and upgrades to customers • Estimating the cost and time required for the service and upgrades • Review all work performed with customer and ensure all paperwork is complete & accurate • Receive and handle customer complaints in a quick and friendly manner to maintain customer satisfaction and retention • Preferred experience with Tekmetric RO software but not required