Auto Warranty Customer Service Retention

Daskowski Enterprises

Auto Warranty Customer Service Retention

Santa Ana, CA
Full Time
Paid
  • Responsibilities

    We are seeking a Vehicle Service Contract Retention Specialist Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Hours are from 8 a.m. - 5 p.m. NO REMOTE, this is in house only with a one hour lunch and 2 10 minutes.

    Responsibilities:

    Handle customer inquiries and complaints

    Provide information about the products and services

    Troubleshoot and resolve product issues and concerns

    Document and update customer records based on interactions

    Develop and maintain a knowledge base of the evolving products and services

    Qualifications:

    Previous experience in customer service, sales, or other related fields

    Ability to build rapport with clients

    Ability to prioritize and multitask

    Positive and professional demeanor

    Excellent written and verbal communication skills