Automotive Bilingual/Chinese-Speaking Sales Representative

Toyota of Pasadena

Automotive Bilingual/Chinese-Speaking Sales Representative

Pasadena, CA
Full Time
Paid
  • Responsibilities

    Come work for the best! As we continue to grow at Toyota Pasadena, we are looking to add a Bi-lingual/Chinese-speaking Sales Representative for our dealership’s Sales department. We offer our associates a team environment, great benefits, and ongoing training and support. Toyota Pasadena opened its doors over two decades ago. We are a family-owned business, and we strive to make you feel welcome and heard!

    No prior experience needed

    Our employee benefits include:

    • 401(k)
    • Medical insurance
    • Dental Insurance
    • Vision Insurance
    • Paid time off

    ESSENTIAL DUTIES include the following. Other duties may be assigned.

    • Satisfies the transportation needs of all vehicle purchasers, including internet sales inquiries.

    • Communicates effectively with Internet and Retail customers and prospects according to their preferred method of communication, whether by phone, email or in person.

    • Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.

    • Checks email frequently and responds to inquiries immediately.

    • Delivers messages intended for other department promptly.

    • Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.

    • Sells/leases and delivers a minimum of 10 units per month.

    • Approaches, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.

    • Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.

    • Explains fully product performance, application, and benefits to prospects.

    • Describes all optional equipment available for customer purchase.

    • Offers test drives to all prospects. Follow dealership procedure to obtain proper identification from customer prior to test drive.

    • Utilizes dealership sales control and follow-up system.

    • Exhibits high level of commitment to customer satisfaction.

    • Knows and understands the federal, state, and local laws which govern retail automobile sales.

    • Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.

    • Attends product and sales training courses as requested by sales manager.

    • Keeps abreast of new products, features, accessories, etc., and their benefits to customers.

    • Knows and understands equity and values and can explain depreciation to the customer.

    • Ensures that the sales manager has an opportunity to meet each customer.

    • Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).

    • Writes complete sales orders and processes paperwork in accordance with established dealership policies.

    • Prepares sold vehicles for customer delivery prior to customer arrival.

    • Completes Safety Connect Registration for All New Vehicle Customers

    • Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.

    • Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.

    • Schedules first service appointment.

    • Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.

    • Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

    • Maintains a prospect development system.

    • Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

    • Attends sales meetings.

    • Maintains professional appearance.

    • Must complete 60 daily CRM engagements, 300 per week and 1,200 or more per month.

    • Outbound phone calls, texts, emails, and videos sent all count as engagements.

    • A Salesperson becomes exempt from completed engagement requirements if they sell 16 cars or more in a calendar month.

    The Sales Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.50 and $17.50. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.