Automotive Bilingual/Chinese-Speaking Sales Representative
Come work for the best! As we continue to grow at Toyota Pasadena, we are looking to add a Bi-lingual/Chinese-speaking Sales Representative for our dealership’s Sales department. We offer our associates a team environment, great benefits, and ongoing training and support. Toyota Pasadena opened its doors over two decades ago. We are a family-owned business, and we strive to make you feel welcome and heard!
No prior experience needed
Our employee benefits include:
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Satisfies the transportation needs of all vehicle purchasers, including internet sales inquiries.
Communicates effectively with Internet and Retail customers and prospects according to their preferred method of communication, whether by phone, email or in person.
Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
Checks email frequently and responds to inquiries immediately.
Delivers messages intended for other department promptly.
Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
Sells/leases and delivers a minimum of 10 units per month.
Approaches, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.
Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
Explains fully product performance, application, and benefits to prospects.
Describes all optional equipment available for customer purchase.
Offers test drives to all prospects. Follow dealership procedure to obtain proper identification from customer prior to test drive.
Utilizes dealership sales control and follow-up system.
Exhibits high level of commitment to customer satisfaction.
Knows and understands the federal, state, and local laws which govern retail automobile sales.
Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
Attends product and sales training courses as requested by sales manager.
Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
Knows and understands equity and values and can explain depreciation to the customer.
Ensures that the sales manager has an opportunity to meet each customer.
Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
Writes complete sales orders and processes paperwork in accordance with established dealership policies.
Prepares sold vehicles for customer delivery prior to customer arrival.
Completes Safety Connect Registration for All New Vehicle Customers
Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
Schedules first service appointment.
Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.
Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Maintains a prospect development system.
Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Attends sales meetings.
Maintains professional appearance.
Must complete 60 daily CRM engagements, 300 per week and 1,200 or more per month.
Outbound phone calls, texts, emails, and videos sent all count as engagements.
A Salesperson becomes exempt from completed engagement requirements if they sell 16 cars or more in a calendar month.
The Sales Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.50 and $17.50. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.