Benefits:
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Free uniforms
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Company Overview
Established in the 1970's, this automotive service brand operates over 1,000 locations and as the largest independent franchisor in its sector, it serves more than 2 million customers annually and continues to expand its footprint. Certified service teams undergo a proprietary training and certification program, ensuring a streamlined and precise customer experience. The organization remains focused on operational excellence, delivering efficient and high-quality service that sets it apart in the industry.
Position Overview
The Center Manager is responsible for the successful operation and profitability of the service center using customer and employee relations skills, business management techniques, and sound judgment.
Responsibilities:
Greet customers immediately in a professional manner, explaining service center services and pricing, and escorting them to the lobby, if required
Conduct service reviews and present air filter, cabin air filter, and review all manufactured recommended services
Maintain communications with waiting customers, keep them informed of wait times, and answer questions
Ensure a comfortable, clean, and safe atmosphere for customers and employees
Review Service Order Ticket, including the Warranty, and any other related information to the customer visit
Remind departing customers to submit feedback about their visit
Thank all departing customers and remind them to return, and walk them to their vehicle
Resolve customer complaints and damage claims, if any
Employee Supervision and Management
Responsible for the direct supervision of all employees of the service center
Hire new employees to meet service center demand, aligned to the labor budget
Evaluate employee performance on a regular basis (monthly 1 to 1, and yearly reviews)
Resolve employee complaints and ensure corrective actions are in place to mitigate future complaints
Administer employee discipline as required
Discharge employees as required
Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use
Maintain accurate and complete employee files
Center Operations
Ensure proper execution of all activities in the service bays
Monitor cash register functions and credit card handling
Perform daily open and close-out procedure
Monitor inventory, place appropriate orders, and perform accurate weekly inventory counts
Ensure cleanliness and appeal of entire site
Maintain safe working environment
Maintain physical plant, tools, equipment, inventory, supplies, and personal property
Other Duties and Responsibilities
Participate in community activities
Maintain required postings and records (OSHA, MSDS, federal, state, and local)
Qualifications
Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing
Automotive repair and service skills.
Basic literacy (ready, writing, math skills)
Verbal communication skills
Ability and licensed to operate motor vehicles
Ability to properly use mechanical hand tools
Previous experience managing a retail automotive center or equivalent related business required
Bilingual Spanish speaker preferred
Working Conditions
Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Weekend shift is required.
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.