Automotive Customer Service Specialist

Grease Monkey Canal Winchester

Automotive Customer Service Specialist

Canal Winchester, OH
Full Time
Paid
  • Responsibilities

    Position Overview

    The Customer Service Specialist is responsible for all aspects of customer service experience, and light clerical duties.

    Essential Duties and Responsibilities

    Provide Exceptional Customer Service

    Engage with customers in a friendly and helpful manner.

    Answer telephone, direct calls, answer customer inquiries and assist in resolving complaints as needed

    Educate customers about services available, promotions, and product guarantees.

    Review Service Order Ticket thoroughly with customers at check-out, explain services performed, static sticker, and reminder card.

    Process all payments using the computer system and credit card machine.

    Maintain a clean countertop, waiting room, and coffee service areas.

    Clean restroom area and restock supplies throughout the day.

    Stock Service Order Tickets and input vendor shipments on computer

    Attend crew meetings and run errands and perform other duties as needed by Manager.

    Benefits/Perks

    Flexible Hours

    Employee Discounts

    Paid Training

    Paid Vacation & Holidays

    Job Qualifications

    Excellent customer service skills

    Basic literacy (ready, writing, math skills), Verbal and written communication skills,

    Basic keyboarding skills and beginning computer skills

    Attention to detail and accuracy

    Previous customer service and general office experience strongly preferred

    Company Overview

    Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.

    Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.