Automotive Customer Service Specialist

Grease Monkey Denver 515 S Federal Blvd

Automotive Customer Service Specialist

Denver, CO
Full Time
Paid
  • Responsibilities

    Benefits:

    Competitive salary

    Employee discounts

    Free uniforms

    Opportunity for advancement

    Training & development

    Company Overview

    Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.

    Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.

    Position Overview

    During the Full Service Oil Change, the customer service specialist is responsible for the tasks that the customer can most readily see, such as vacuuming, cleaning the windows, and setting the tire pressure. Performing these duties with care and professionalism will create a positive impression with the customer.

    Essential Duties and Responsibilities

    Work safely, Wear safety gear

    Use Echo System

    Prepare vehicle for service; Place seat cover and floor mat in vehicle

    Drive vehicle into bay Perform light check

    Release the hood, Unlock doors, Roll up windows, Remove and secure keys, Notify manager if valuables are found

    Assist in documenting service information - vehicle damage, unusual conditions

    Vacuum entire interior, Check and set tire pressure, Clean exterior windows, including mirrors and headlights in bad weather, Visually inspect wiper blades

    Prepare/affix static sticker

    Start vehicle and check oil pressure, Reset oil indicator light, if applicable

    Drive vehicle out of the bay to customer pickup area, Present vehicle to customer

    Thank customers for their business and invite them to return

    Other Duties and Responsibilities

    In addition to the duties listed above, every crew member is responsible for general center maintenance and cleaning duties such as mopping, washing center windows, lawn mowing, clearing litter, snow and ice from the site, and cleaning restrooms. Crew members must attend crew meetings and run errands as required, as well as other duties assigned by a supervisor.

    Job Qualifications

    Basic literacy (ready, writing, math skills); Verbal communication skills

    Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools

    Attention to detail

    No previous experience or training required

    Working Conditions

    Materials and Equipment Used: Vacuum cleaner, window wash, tire pressure gauge, plastic seat covers and floor mats. Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

    Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

    Benefits/Perks

    Free Services for Employees

    Flexible Hours

    Opportunities for Advancement

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.