Automotive Customer Service Specialist

SpeeDee - A Plus Automotive

Automotive Customer Service Specialist

Charlotte, NC +2 locations
Full Time
Paid
  • Responsibilities

    Company Overview

    Our first SpeeDee Oil Change opened in December 1980 in Metairie, Louisiana.

    SpeeDee swiftly grew into a quick lube and automotive tune-up service business, and by the mid-90s, SpeeDee had added complete brake service and grown to a full-service auto maintenance and repair facility.

    For 40 years, SpeeDee has built trusted customer relationships based on reliability and professional service and grown from a single store to more than 150 locations.

    How Are We Different From the Competition?

    Local Ownership

    Quality Service

    Training and Certification

    Multi-Point Courtesy Check and Service Review

    Free Top-Off Service

    Maintenance Records

    Affordable Rates

    Job Summary

    The Greeter is responsible for establishing and maintaining good customer relations, accurately completing written work orders, providing customers with excellent service and serving as the initial customer contact point.

    Responsibilities

    Greeting the customer in a friendly inviting manner

    Presenting service options to the customer

    Writing up customer and vehicle information

    Performing all duties of the Fluid Services Technician as needed

    Presenting additional maintenance service options to customers

    Requirements

    Commitment to excellence at all levels of service

    Automotive and retail experience helpful

    Cheerful and friendly communication skills

    Enthusiastic attitude and strong work ethic

    Clean and neat appearance

    Clear and effective telephone skills

    Valid state driver's license

    Job Qualifications

    Customer service skills

    Basic literacy (ready, writing, math skills)

    Ability and licensed to operate motor vehicles

    Verbal communication skills

    Ability to properly use mechanical hand tools

    Attention to detail

    No previous experience or training required

    Working Conditions

    Materials and Equipment used: Automotive oils, fluids, and lubricants. Windshield washer fluid, battery electrolyte

    Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

    Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

    Benefits/Perks

    Growth Opportunities

    Locally Owned and Operated

    Safety You can Trust

    Training and Certification Opportunities

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee/franchise location, and not to SpeeDee Worldwide, LLC.

  • Locations
    Charlotte, NC