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Automotive Experience Advisor / Service Excellence Manager

Milex Complete Auto Care - Mr. Transmission

Automotive Experience Advisor / Service Excellence Manager

Columbus, OH
Full Time
Paid
  • Responsibilities

    Benefits:

    Competitive salary

    Dental insurance

    Employee discounts

    Free uniforms

    Health insurance

    Paid time off

    Profit sharing

    Training & development

    Tuition assistance

    Vision insurance

    Who Else Is Hungry To Become A Rock Legend???

    Stop Working At A Job That Sucks. Work With Friends In An Environment That Wants To Give You A Lot Of Money And A Life-Long Career

    >> We Don’t Want To Be A Pit Stop In Your Career – We Want To Be The Last Job You’ll Ever Have (Because You Can’t Imagine Working Anywhere Else) <<

    Every Day Is Amazing

    You show up early for your shift because you can’t wait to hang out with the other members of your team. (You’d NEVER do this at your old job but this is a tight-knit group and you love hanging out with them).

    You work hard because everyone else on your team works hard too. You push yourself today, and every day, because you know that growing in your own position ensures a career for life… and there’s a ton of prizes to be won. Plus, you want to win an award at the quarterly company meeting. And it’s fun – you’ve never worked at a job like this before.

    At the end of the day, you wrap up the last few tasks and hang out with your friends for a few minutes again before heading home. Or maybe some of you hang out in off-work hours.

    As you drive home, you reflect that this place is unlike any other job you’ve had before, and you can’t wait to get back to this team again tomorrow.

    Does this sound like a place you’d like to spend your day?

    If you’re a clock-puncher who wants to do as little as possible then please stop reading this right now. This is not for you.

    But…

    · If you work at a job you can barely tolerate…

    · If you work at a job that doesn’t respect you…

    · If you work at a job that fills you with dread the night before

    · And if you want to wake up in the morning because you CAN’T WAIT to get to work to see your friends and to push yourself to be more successful, and even to make a lot of money…

    Then we want to talk to you.

    We’re looking for team members who are starving to push themselves beyond their personal limits, to earn money and recognition they deserve, and to have an amazing life-long career in an environment where you work with friends every day.

    What’s So Different Here?

    Our target is simple: to become THE place that every hungry superstar WANTS to work where they can and will achieve “rock legend” status.

    Here are just a few of the reasons that our team members LOVE working here…

    Make more money: we pay more than most

    Paid training

    Paid holidays (1 week to start and it grows from there)

    Amazing Retirement Plan

    Profit-Sharing Program

    No Weekends

    Benefits, including Medical/Dental/Vision and Life insurance

    A clearly laid out path to build the life-long career you want to build (including paid education and tons of opportunities to advance)

    We have built the strongest team and culture you’ve ever seen, where team members are deeply motivated; we care about you and your hobbies and your family and your free time and make sure that can have that balance in your life to enjoy it all; we’re constantly expanding so we’ve created some amazing opportunities for you. We want to help you dream big in your life and career… and we want to help you achieve it all.

    Who Are We? At Milex Complete Auto Care - Mr. Transmission, nestled in the heart of Columbus, OH, we are more than just an auto repair shop. We are a dedicated team committed to offering our community top-notch, reliable, and wallet-friendly general automotive services, with a particular knack for transmission issues. Our mission? To deliver customer service that breeds satisfaction and loyalty while fostering genuine, lasting connections within the Columbus area. Our secret weapon? An exceptional team, renowned for their expertise, experience, and unwavering commitment to excellence.

    Behind our esteemed establishment are the dynamic duo, Matthew and Debra Boily. Opening our doors in September 2020, Matthew brought with him a rich tapestry of expertise as an ASE Certified Master Automobile Technician, with specialized training from Mercedes Benz, Peugeot, and GM, alongside significant roles in manufacturing engineering and operations management in the Aerospace sector. Debra, equally impressive, contributed her extensive experience in training and development with US Steel, and as a business analyst for GP Strategies, offering support to prominent corporations.

    Matthew and Debra's shared passion for automobiles and an unwavering commitment to service excellence are the cornerstones of our business. Choosing the auto repair industry allowed them to blend their technical acumen and leadership prowess with their love for cars and community service. At Milex Complete Auto Care - Mr. Transmission, we don't just fix cars; we're building a legacy of trust, quality, and service in Columbus.

    ... and it feels like we’re only getting started. We are growing exponentially, we’re adding more team members, and you should see the plan we have for growth beyond this. (There’s a reason we’ve never had a down year, never laid anyone off, and never had to tighten our belt).

    Are You A Fit?

    Never look for a job again because we’re not a pit stop in your career – we’re the last place you’ll ever work!

    If you’re a hard-working professional with an inner drive to improve yourself and help others then you might be a fit for us…

    Along with the job-specific qualifications (below) here are the qualities we’re looking for in our perfect candidate:

    · You work hard

    · You love working with a team

    · You’re tech savvy – you can diagnose a problem and make recommendations to fix it

    · You love to serve others

    · You love to challenge yourself and you want to learn, and even be cross-trained

    · You understand the importance of serving others (your team members and our customers)

    · You understand and are willing to follow our core values:

    · Safety First For Our Family and Theirs – Think Twice, Act Once

    · Delivering WOW Through Service – Exceeding Every Customer’s Expectations

    · Demonstrate Highest Level of Integrity – Doing the Right Thing Even When No One is Watching

    · Great Place to Work – All for One and One for All

    As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status.

    We can't wait to meet you!

    JOB DESCRIPTION We are seeking an experienced Automotive Service Advisor / Manager to join our team. As an Automotive Service Advisor / Manager, you will be responsible for overseeing the daily operations of our automotive service department. Your main goal will be to ensure excellent customer service and efficient service delivery. If you have a strong background in automotive service and management, we would love to hear from you.

    Responsibilities:

    • Manage and supervise a team of automotive technicians and service advisors
    • Provide guidance and support to technicians in diagnosing and repairing vehicles
    • Ensure that all service work is completed in a timely manner and meets quality standards
    • Monitor and manage the workflow in the service department
    • Interact with customers to address any concerns or questions they may have
    • Maintain accurate records of customer interactions, vehicle repairs, and service history
    • Collaborate with other departments to ensure smooth operations and customer satisfaction
    • Stay up-to-date with industry trends and advancements in automotive technology

    Experience: To be successful in this role, you should have the following experience:

    • Previous experience as an Automotive Service Manager or similar role
    • Strong knowledge of automotive repair and maintenance procedures
    • Proficient in using automotive diagnostic equipment
    • Excellent communication and customer service skills
    • Ability to lead and motivate a team
    • Strong problem-solving skills

    Skills: The ideal candidate should possess the following skills:

    • Auto estimating
    • Automotive sales
    • Brake repair
    • Sales
    • Cash handling
    • Tire service
    • Suspension repair
    • Shocks and struts replacement
    • Service writing

    We offer competitive pay, benefits package, and opportunities for career growth within our organization.

    If you meet the qualifications outlined above and are ready to take on this exciting opportunity, please submit your application for consideration. We look forward to hearing from you!