Job Description

Job Title:

Automotive General Manager

Location:

13930 N Reems Rd, Surprise, AZ 85379

Job Overview:

Christian Brothers Automotive is currently seeking a General Manager to lead the team at this state-of-the-art facility. This person will need to strive to provide unmatched service to both our customers and their vehicles while maintaining honesty and integrity in all communications and service recommendations. The General Manager position is directly responsible for all aspects of the location operations, staff and guests.

We are looking to fill this position in December and work alongside our existing GM who graduated CBA's FFLA academy program and will be leaving to pursue his dream to own a CBA location.

Responsibilities include, but are not limited to:

• Implement the Christian Brothers Automotive system to achieve store profitability goals.
• Develop and implement local marketing activities.
• Collaborate with Our GM from the Peoria location
• Recruit, hire, and train local employees as required
• Follow-up communication with customers after repairs are completed
• Manage all employees through coaching and career skill development
• Manage office and shop personnel and daily operations
• Develop estimates and work orders as needed
• Ensure target margins are achieved
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals
• Direct the smooth, orderly and organized operation of the store
• Maintain a personal positive attitude and positive communications at all times
• Direct Service Writer's development of our guest estimates and work orders and assign work orders to the technicians
• Ensure selection of quality and correct parts
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job
• Listen to minimum 3 incoming phone calls daily and assure the team is serving guests with excellence.
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook

Qualifications

Qualifications:

• At least 3 years experience in automotive repair Fixed Operations and/or Service Management
• Must have strong interpersonal/communication skills
• Strong customer service focus
• Exceptional attendance record with the willingness to remotely respond to rare customer issues after business hours and/or occasional weekends.
• At least 5 years of experience in aftermarket auto repair
• Willingness to learn new methods for running a shop and enhancing team performance.
• Ability to effectively lead and manage service manager/writer position
• Ability to effectively lead and manage automotive technicians
• Solid track record in automotive repair estimating and repair order generation
• Significant experience in KPI reporting (ticket averages, car count, labor, and parts reporting)
• Significant experience in retail sales/service
• Windows PC skills, including MS Office
• TekMetric or similar shop management system experience

_ What we are looking for:_

• Alpha leader with the ability to have a VISION, PLAN, and EXECUTE. This is where you must show your entrepreneurial skills to grow the business and provide ethical and exceptional staff and guest experiences. If you take great care of your team they will take great care of our guests which will ultimately deliver positive results.

• 5 to 10 Years of Experience in aftermarket auto repair, with exceptional communication skills and the ability to understand sales

• Minimum 3 Years in a Leadership Role preferably in Fixed Operations and/or Service Management with a proven track record in areas such as shop metrics and financials.

• Possess an Alpha Personality with natural leadership abilities to inspire and delegate through energy and genuine care for your team.

• Exceptional Attendance Record and the ability to work remotely after hours and some weekends to assist guests as needed.

• Willingness to Learn new methods for running a shop and enhancing team performance.

• Commitment to Training: Attend all assigned training and complete them with the highest score and assure your team does it as well.

• Ability to effectively lead, manage, and set goals for automotive technicians, service advisors, and service managers

• Collaborate with Our GM from the Peoria location, one of the top shops in the country consistently in the top 3 with annual revenue of $6.5 million

• Drive the Surprise Location above $5 million in revenue in 2025, with aspirations to be in the Top 10 Shops in the Country and/or Top 3 in Arizona within 2 years.

• Set the Temperature: Be a thermostat NOT a thermometer. Elevate the team's energy daily and love one another as yourself.

• Customer Engagement: Ability to hear, feel, and see how our guests experience each transaction and inspire your team to drive results aligned with your vision.

• Team Composition: You will lead a diverse team

  • 1 Ticket Builder/Estimator

  • 2-3 Service Advisors

  • 1 Service Manager

  • 1 Project Manager

  • 1 Parts Handler

  • 1 Shop Foreman for complex diagnostics

  • 1-2 Shuttle Drivers

  • 6-10 Technicians

  • 1 Fleet Manager

  • A fully equipped mobile service van and mobile bay

  • Potentially the addition of up to 10 additional bays

• Strong Leadership Support: Be prepared to work with a strong leadership team from our Peoria location and embrace opportunities for personal and professional growth. Once a month mandatory meeting with Peoria and Surprise leadership teams.

Last but not least, 100% responsible for all results and established goals. Our philosophy is simple: YOU can have results or excuses. Not both.

Physical Requirements:

• Being on your feet for the majority of the workday (standing, walking, etc)
• Occasionally lifting and carrying objects over 50 lbs.
• Driving manual transmission vehicles
• Keeping a brisk work pace in a high-volume environment
• Communicating clearly with customers and team members via phone and computer

Additional Information

_ What You Can Expect From Us:_

• Competitive Compensation: Expected earnings between $150K and $180K in 2025 baswd on projections, with the potential to reach $200K based on shop reputation, revenue, and net profitability.

• Flexible Scheduling: As long as the shop’s monthly goals are achieved, you are responsible for your own schedule and are not required to be present from open to close, though a minimum of 40 hours per week is required. (50 hours recommended)

• Sign-On Bonus: Up to $20K available, depending on individual needs such as relocation, benefits, or other expenses.

• Comprehensive Benefits:

*  **100% FREE health care for you and your family**

*  **401(k) Matching: 100% match up to 4%**

*  **PTO: 80 hours annually, increasing to 120 hours after 5 years**

• Customer Engagement: Ability to hear, feel, and see how our guests experience each transaction and inspire your team to drive results aligned with your vision.

• Team Composition: You will lead a diverse team, including:

*  **Ticket Builder/Estimator**

*  **2-3 Service Advisors**

*  **Service Manager**

*  **Parts Handler**

*  **Shop Foreman for complex diagnostics**

*  **1 Shuttle Driver**

*  **6-8 Technicians**

*  **A fully equipped mobile service van and mobile bay**

• Facility Expansion: We are currently working with the city to add 10 additional bays in the lot behind our existing building.

• Strong Leadership Support: Be prepared to work with a strong leadership team from our Peoria location and embrace opportunities for personal and professional growth.

_ Important Notes:_

• Do Not Apply if you do not see yourself meeting the above expectations, as only a select few will meet these standards.

• We are NOT looking for the unemployed, but rather those who are underemployed and seeking to elevate their careers.

• Hiring Process: The hiring process will take around 30 days from your initial contact with us. All applications should be emailed to az008.admin@cbauto.net

• Path to Ownership: We provide the platform, tools, and financial leverage to achieve high targets, along with a clear path to follow your dream of owning your own shop.

• Proven Success: Our Peoria and Surprise locations have successfully delivered on promises and currently 2 top performers are on their journey to owning their own shop.

• Exciting Future: Join us at our new shop in Surprise, projected to achieve $3.5 million in its first full calendar year, with a company that sees above 50% year-over-year growth from year 1 to year 2. Enjoy a state-of-the-art facility equipped with air conditioning for technicians.

• For maximum efficiency, an assistant project manager will be provided to help with QuickBooks, payroll, bills, parts reconciliation, and any administrative assistance needed

• Own transportation possibility of a company vehicle usage to commute to and from work (open to close hours required)

• Entertainment: Available Premium Arizona Cardinals VIP season tickets in the player's area on the field with all-inclusive food and drinks to take team members in team-building experiences. Occasional team outings to strengthen team culture.

• Compensation terms: A detailed pay plan and bonus structure will be provided after all terms are agreed and signed.

• Reporting: GM will report to the owner and in some cases, our home office assigned peers at the owner's direction.

• Lead effectively: Attend and hold all shop meetings, establish monthly and quarterly peer group meetings with the leadership from Peoria, Surprise, and our On Location

• Vision and Plan: Monthly, quarterly, and annual goals presented to peer group and results emailed respectively

• Goals: If the goals are missed in two of the previous three months, the GM is required to work open to close and possible salary reduction up to 25%

• Termination: If the targets are missed 3 consecutive months termination might occur

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity, and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support, and access to our private Technician Assistance Center.

All of your information is kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive is an "At-will" employer.