About the Role:

M&F Auto Sales in Albuquerque, NM is seeking an Automotive Sales Desk Manager to join our team. This role offers the opportunity to lead and motivate a sales team, while also providing exceptional customer service and driving sales. As a Rotating Sales Desk Manager, you'll assist the GSM with running the dealership and be responsible for maximizing profitability and closing sales daily, as well as assisting between our 3 Dealerships as needed.

Responsibilities:

Work with your sales management team to manage, and supervise the performance of the sales department

Monitor customer traffic and oversee sales staff to enhance the customer experience and satisfaction of our customers

Provide exceptional customer service and build strong relationships with clients

Be proficient in our CRM software and other auto software systems for desking

Train and onboard new sales team members

Lead and motivate the sales team to meet and exceed sales goals

Coach sales team through each step of the sales process and help close deals

Oversee the sales process from start to finish, including negotiating and closing deals

Make daily follow-up calls for all unsold clients who visit our dealership or contact via phone or internet

Ensure salespeople follow our process and complete their paperwork accurately.

Monitor inventory and ensure vehicles are priced competitively

Handle customer complaints immediately and in accordance to dealership guidelines

Keep track of our inventory

Assess trade-ins.

Other duties as assigned

Requirements: Sales Management experience is preferred. Compensation level will be based on prior experience.

Prior experience in automotive sales or management

Maintain Professional Appearance

Excellent customer service, organizational, and negotiation skills

Strong leadership and team-building abilities

Goal-oriented and enthusiastic presence in a team environment

Proficient knowledge of dealership computer systems

Previous industry knowledge and overall knowledge of operations, management, and customer relationships

Valid driver's license and clean driving record

Knowledge of how lenders work

Must pass a drug test

About Us:

M&F Auto Sales has been a trusted name in the Albuquerque automotive industry for over 20 years. We are known for our exceptional customer service and high-quality vehicles. Our team is dedicated to providing a positive and rewarding work environment for all employees.