Job Description

Job Title:

Automotive Service Advisor / Writer

Location:

5400 W. Happy Valley Rd. Phoenix, AZ 85083

Job Overview:

Are you looking for an opprtunity to expand your earning ability to over $100K+, or write as much as you are capable of if you had the cars you needed to hit your goals -O if the cars could get through the shop?

Then we might be the right place for you:

_ Core Competencies We are looking for:_

• A great communicator, and more importantly a great explainer of how vehicles work, and when they don't - How our shop and team can help.
• Always honest, always putting the customer before the car.
• Desires to become more professionally (Manager, Shop Owner, Operator, etc) and still has dreams.
• Strong clicking, typing, estimating, texting, emailing skills.
• Strong reader of body language, emotional intelligence, and buying/objecting signals.

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guest look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.

Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our location.

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself, and the guest
• Directs, coordinates, and participates in performing guest service activities
• Shuttle our guests as needed
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Qualifications

Qualifications:

• An upbeat, honest, & self-aware person that still has a full tank of gas inside them to work, produce, and achieve.
• Experience with sourcing accurate parts, ticket building, and presenting repairs may be required on occasion or for filling in.
• A self-driven person who understands the sale-cycle of auto repair, has self-confidence, and can build trust and value.
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows-based computer software and automotive store applications, Tek-Metric is helpful, and other programs like Parts-Tech.
• Experience in an Automotive Customer Service role or an Automotive Service sales role, or an Service Writer / Advisor role preferred

Physical Requirements:

• Being dependable and reliable for a position with a shop that is open for business Monday – Friday, 7am – 6pm
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.