Automotive Service Advisor

Main Street Auto

Automotive Service Advisor

Charlotte, NC +11 locations
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Competitive salary

    Dental insurance

    Employee discounts

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    Vision insurance

    We are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.

    Responsibilities:

    1. Customer Interaction:
    • Greet customers and provide a warm, friendly, and professional atmosphere.

    • Act as the main point of contact for customers, understanding their concerns and requirements.

    • Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.

    1. Service Coordination:
    • Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.

    • Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.

    • Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.

    1. Cost Estimation and Approval:
    • Prepare accurate and detailed cost estimates for parts, labor, and additional services required.

    • Explain cost estimates to customers, providing clear and understandable explanations.

    • Obtain customer approval for repairs, ensuring transparency and consent throughout the process.

    1. Repair Order Management:
    • Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.

    • Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.

    • Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.

    1. Customer Satisfaction:
    • Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.

    • Handle customer complaints professionally and escalate as necessary to resolve them effectively.

    • Strive to exceed customer expectations, providing personalized and exceptional service.

    Requirements:

    • High school diploma or equivalent (additional automotive education or certification is a plus).

    • Proven experience as a Service Advisor in the automotive industry or a related field.

    • Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.

    • Strong organizational and time management abilities to handle multiple tasks efficiently.

    • Sound technical knowledge of automotive systems and repairs.

    • Proficient computer skills and familiarity with automotive software and systems.

    • Ability to work in a fast-paced environment while maintaining attention to detail.

    • Customer-oriented mindset with a commitment to delivering exceptional service.

    Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.

  • Locations
    Tallahassee, FL • Bradenton, FL • Orlando, FL • Douglasville, GA • Lagrange, GA • New Albany, IN • Richmond, KY • Charlotte, NC • Conover, NC • Decherd, TN • Fort Worth, TX • Houston, TX