GENERAL HOURS OF WORK: Varied Shifts and hours – Day/Night/Weekend/Holidays included

EXEMPT/NONEXEMPT: Non-Exempt (hourly)

DEPARTMENT/UNIT: Behavioral Health 

SCHEDULE: Part Time (48 hours/2 weeks, 0.6 FTE)

SUMMARY: 

The Operations Support Coordinator is responsible for the coordination of the administrative procedures needed to facilitate daily clinical operations of the Avel eCare Service Line. This position coordinates operations of the eCare Service Line as outlined below.  

ESSENTIAL FUNCTIONS:

• Participate in the implementation and education of policy and procedure for operational and clinical workflow to ensure compliancy. Facilitate calls and encounter flow and communication between nursing staff and providers.
• Work in conjunction with Clinical Informaticist to manage access and chart validation  in patient EMRs for best quality practices.
• Answer phones and conduct equipment connectivity testing, troubleshooting, and issue resolution.  This includes filing IT tickets, following up on issues, education to other employees, working with individual site personnel, communicating with IT personnel, etc.
• Assist with implementation tasks and go-live events.
• Assist with coordination of management of provider and nurse scheduling and communication.  
• Coordinate and track on-demand assessment to facilitate efficient workflow. Call transfer facilities to assist with finding placement treatment for patients.
• Receives data and inputs information into various computer systems, databases, and spreadsheets as directed.  Performs duties in an efficient, accurate and timely manner. 
• Performs generalized secretarial duties in an accurate and timely manner to include, but not limited to: create and update site books, organize and tidy BH hub, professional interaction on the phone and camera, makes copies of products as requested, assemble, and distribute information as directed.   
• Performs tasks, as directed by supervisor/director, to assist in efficient operation of the Service Line. Assist with internal and external customer service. Facilitate communication with service line.

REQUIRED EDUCATION AND/OR EXPERIENCE:

• Associates degree or equivalent from a two-year college or technical school preferred.
• Two years related experience and/or training preferred.

About Avel eCare

Avel eCare is a nationally recognized telemedicine care provider offering the largest and most comprehensive virtual health networks in the world. Based in Sioux Falls, South Dakota, Avel operates a multispecialty telemedicine network, partnering with more than 650 health care systems, rural hospitals, outpatient clinics, long-term care facilities, school districts, prisons, skilled nursing facilities and law enforcement agencies to deliver innovative telemedicine care across the country.

During the past three decades, Avel has developed eight distinct telehealth services, —Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care and School Health—in response to needs expressed by the communities and clinicians whom Avel serves. Within the past year alone, Avel’s virtual health care delivery model has impacted the lives of nearly two million patients. The efficiency of these telehealth services have saved health care costs and unnecessary time and travel for patients and physicians. On a national and world level, we are a model of how telehealth presents effective solutions today and tomorrow’s most daunting challenges. 

An innovative spirit among Avel eCare employees provided the spark that started Avel eCare’s telemedicine movement and is what continues to fuel our ability to transform the way healthcare is delivered across the world today. When you join the Avel team, you’ll appreciate the dedication, collaboration and support of other highly skilled professionals who work with you onsite in our virtual hospital hub or through our remote workforce.

Mission

Every person and every community deserves access to high quality care. Avel’s experts collaborate with local clinicians through telemedicine, to deliver high quality care when and where it’s needed.

Vision

Avel eCare serves as a catalyst for change. We are creating a future of health care without boundaries through SERVICE, QUALITY, COLLABORATION, and INNOVATION.