About AvidXchange AvidXchange is the industry leader in automating invoice and payment processes for mid-market businesses. Founded in the year 2000, AvidXchange processes over $140 billion transactions annually across its network of more than 600,000 suppliers, transforming the way 6,000 customers in North America pay their bills. AvidXchange is distinguished as a global fintech unicorn and one of the fastest growing technology companies in the U.S. with 1,400 employees supporting customers across seven office locations. Our employees live by our core values, including "Innovate to Change the Game", "Passion about Customer Success", "Win as a Team", "Play to our Strengths", and "Have a Blast". We are on a mission to create something different at AvidXchange. Come join the team! Job Overview The Payment Representative of Avidxchange will be responsible for tasks related to daily payment processing of e-payments on behalf of our customers. This includes achieving assigned quotas for the number of payments successfully processed on a daily basis. S/he will also serve as a liaison with other departments, to include maintaining open and concise communication with regards to payment status and other inquiries. Other duties as assigned. Job Responsibilities * Timely processing of e-payments on behalf of our customers via phone call and/or the web * Successfully met minimum quota of payments completed per month * Assist vendor to ensure payment processed within SLA designated by client * Minimum of five attempts to process if unsuccessful; document to standards set forth * Use all tools and resources available to maintain minimal errors, see discipline guideline; quality over quantity * Actively review key metrics measured via SalesForce Dashboards to ensure standards set forth are being met * Weekly reporting of metrics desired by supervisor to determine area of focus for improvement * Monthly preparation of metrics measured and presented to supervisor for review of progress as compared to previous quarters * Complete one further education training specific to payments team per quarter, passing grade of 80% or better * Attend one "Avid University - New Hire" class per month until all have been completed, passing grade of 80% or better Required Education, Skills, and Qualification * Associates Degree and/or 1-2 years related experience * All applicants must successfully complete a background and credit check Preferred Education, Skills, and Qualification * A minimum of 1 - 2 years proven accounts payable and/or customer service experience * Strong communication skills * Adaptive to frequent process changes * General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM * Experience with Excel (middle level or above) and SalesForce desired but not required Company Description By trade we are a technology company, but if you ask anyone that works here, they'll tell you we are a people company. As the industry leader in Accounts Payable (AP) Automation, AvidXchange strives to provide an innovative and collaborative work environment. We do that through focusing on our people, our culture, and ensuring we run our business in a way that enables every employee to achieve their fullest potential and help us create a world class company. Our employees live by our core values, including "Innovate to Change the Game," "Passion About Customer Success," "Win as a Team," and "Have a Blast." Whether you live in Charlotte and can enjoy our corporate campus at the AvidXchange Music Factory, or you live across the country, AvidXchange has locations waiting for you. We are on a mission to create something different at AvidXchange. Love where you work. Live Avidly.
By trade we are a technology company, but if you ask anyone that works here, they’ll tell you we are a people company. As the industry leader in Accounts Payable (AP) Automation, AvidXchange strives to provide an innovative and collaborative work environment. We do that through focusing on our people, our culture, and ensuring we run our business in a way that enables every employee to achieve their fullest potential and help us create a world class company. Our employees live by our core values, including “Innovate to Change the Game,” “Passion About Customer Success,” “Win as a Team,” and “Have a Blast.” Whether you live in Charlotte and can enjoy our corporate campus at the AvidXchange Music Factory, or you live across the country, AvidXchange has locations waiting for you. We are on a mission to create something different at AvidXchange. Love where you work. Live Avidly.