Are you looking for a better WORK LIFE BALANCE that will allow you to DEVELOP OTHERS?

Do you want to be a part of a team that is dedicated to providing EXTRAORDINARY SERVICE?

Do you have a desire to make an impact in an underserved mission-based community?

If so, then Wright Dunbar Member Center has an “ALL IN” opportunity just for you!

We are seeking a Fun, Energetic, Service-focused Driver, with a SERVANT HEART to fulfill our Wright Dunbar Assistant Manager Position!

Wright Dunbar Member Center provides EXTRAORDINARY SERVICE MONDAY-FRIDAY 9:00-5:30 AND SATURDAYS 9:00-1:00

The Member Center Assistant Manager assists in all aspects of managing the Member Center, and has direct supervisory responsibilities for member service operations, which may include member service, cash, facilities, audits, security, and relationship building. Assistant Managers of PTM strategy centers lead membership growth and support the organization’s Service Delivery Strategy. The Assistant Manager is second-in-command of the Member Center or multiple centers and during absences of the Manager will act as Member Center Manager.

1. Assists the Member Center Manager in overseeing a member center operation that is adequately staffed with well-trained and motivated Partners. Ensures Partners perform in a safe and sound manner and consistently utilize corporate service standards to deliver an extraordinary service experience for all Members.  (40%)
2. Hires and supervises Member Center Partners who actively support the overall service delivery strategy.  Responsible for training, certification, consistently coaching, conducting regular reviews, and developing Member Center Partners for advancement.  (20%)
3. As a working manager, assists in other Member Center roles as needed. Identifies opportunities to expand Members’ relationships with the credit union by recommending appropriate products and services. Educates and trains Members on how to utilize convenient services, including PTM technology where applicable, and encourages increased use of the cooperative while increasing member engagement. (20%)
4. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (10%)
5. Performs other duties as assigned including representing WPCU at community and public events (if required by market). (10%)

Required Skills

1. High School Diploma or GED required. Associate’s Degree preferred.
2. At least two years in the retail financial services industry is required.
3. Previous supervisory skills are preferred but not required (this is an entry-level supervisor position).
4. Must be familiar with member experience operations.
5. Must be able to learn and use a variety of software applications such as Microsoft Office and the credit union’s core processing systems.

Required Experience

1. High School Diploma or GED required. Associate’s Degree preferred.
2. At least two years in the retail financial services industry is required.
3. Previous supervisory skills are preferred but not required (this is an entry-level supervisor position).
4. Must be familiar with member experience operations.
5. Must be able to learn and use a variety of software applications such as Microsoft Office and the credit union’s core processing systems.