Job Description

Axion Contact is seeking motivated, sharp and well-spoken individuals for multiple Call Center positions for one the country’s leading healthcare providers. This is an extremely fast paced call center where are Customer Service Representatives are responsible for responding in a timely, professional and courteous manner to all customer inquiries.

Responsibilities for Call Center Representatives:

• Strong Customer Service / Call center / Data Entry Position
• Following closely sets of outlined instructions, processes and procedures in accordance with the department and company policies. and quickly adapting to changes and modifications
• Communicate with patients/medical professionals regarding order status and possible information needed to resolve coverage issues
• Obtain necessary patient information to provide excellent customer service
• Working independently with little to no supervision on goal oriented projects and tasks

Axion needs candidates who can thrive in this setting with the ability to, with a professional demeanor, follow detailed instructions, efficiently execute multiple tasks at once, communicate clearly and kindly with all levels of customers and providers. Our Ideal candidates must be able to quickly adapt and be able to think critically.

Company Description

AXION is a dynamic and innovative staffing organization determined to exceed our clients’ highest expectations. For over 25 years, we have been the preferred staffing solution for thousands of companies in Pennsylvania and the surrounding tri-state area. We attribute our success and longevity to our partnership building approach to staffing. Our strength derives from our three-way partnership teams, which include the AXION staff, our clients, and our superior talent pool. We pride ourselves on our ability to nurture long-term partnerships with our clients who utilize us as an extension of their Human Resources function. With that focus, we have developed a highly successful team of experienced business development and recruiting professionals ready to help you with your most challenging staffing needs.