The Chicago Marriott Schaumburg is hiring a Guest Service Agent/AYS Operator to join our wonderful team. The AYS Operator shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel's Culture. Responsibilities: • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. • Maintain complete knowledge of correct maintenance and use of equipment. • Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day. • Maintain positive guest relations at all times. • Answer incoming telephone calls. • Obtain the necessary information and transfer calls to the correct extension. • Respond to guest inquiries and requests to resolve issues via telephone in a timely, friendly, and efficient manner. • Assists with the maintenance of directories. • Retrieve messages and communicate the content to guests and departments. Qualifications: • High school diploma or equivalent required, and college degree preferred. • Front Desk or Reservations experience preferred. Compensation: $17 hourly

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. • Maintain complete knowledge of correct maintenance and use of equipment. • Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day. • Maintain positive guest relations at all times. • Answer incoming telephone calls. • Obtain the necessary information and transfer calls to the correct extension. • Respond to guest inquiries and requests to resolve issues via telephone in a timely, friendly, and efficient manner. • Assists with the maintenance of directories. • Retrieve messages and communicate the content to guests and departments.