Job Description

WE ARE LOOKING FOR A FULL TIME EMPLOYEE WHO WILL PROVIDE CUSTOMER SERVICE AND CUSTOMER SUPPORT TO THE ORGANIZATION. THIS POSITION WILL INITIATE AND/OR IMPLEMENTS SALES SUPPORT ACTION ITEMS AS NEEDED IN ORDER TO ENSURE THAT AN EXCELLENT STANDARD OF SERVICE AND A HIGH LEVEL OF CUSTOMER SATISFACTION ARE MAINTAINED.  FULL TRAINING IS PROVIDED IN LEARNING A PRODUCT LINE TO INFORM, ASSIST AND EDUCATE CUSTOMERS ON HOW PRODUCTS WORK.  

TASKS AND RESPONSIBILITIES OF A CUSTOMER SERVICE REPRESENTATIVE

• INTERACT WITH CUSTOMERS DAILY TO INFORM OF CLIENT PRODUCTS AND SERVICES

• ENSURE AND PROVIDE QUALITY SERVICE TO EXTERNAL CUSTOMERS.

• TAKE INITIATIVE AND RESOLVE AND ESCALATIONS OR COMPLAINTS.

• MAINTAIN A POSITIVE REPRESENTATION OF THE COMPANY AND ASSOCIATED BRANDS AT ALL TIMES.

• CREATING A POSITIVE, FUN, AND MOTIVATING ENVIRONMENT TO ENHANCE EMPLOYEE PERFORMANCE AND CUSTOMER SATISFACTION.

• MONITOR INDIVIDUAL PROGRESS TO PROVIDE COACHING OPPORTUNITIES AND TO UNDERSTAND EMPLOYEE DEVELOPMENTAL NEEDS.

• PARTICIPATION IN MORNING MEETINGS INCLUDING: ROLE-PLAY SCENARIOS, PRODUCT KNOWLEDGE, AND PSYCHOLOGY OF CUSTOMER SERVICE BEHAVIOR TRAINING

REQUIREMENTS OF A CUSTOMER SERVICE REPRESENTATIVE:

• MUST HAVE GREAT ATTENTION TO DETAIL.

• MUST BE A TEAM PLAYER.

• PREVIOUS CUSTOMER SERVICE AND SALES EXPERIENCE IS A PLUS.

• MUST HAVE STRONG COMMUNICATIONS SKILLS.

• MUST BE ORGANIZED.

• MUST BE PERSONABLE AND COMFORTABLE INTERACTING WITH CUSTOMERS DAILY.