Job Description

BCFORWARD LOOKING FOR CALL CENTER/CUSTOMER CARE COORDINATOR(REMOTE)

JOB TITLE: CALL CENTER/CUSTOMER CARE COORDINATOR(REMOTE)

LOCATION: INDIANAPOLIS, IN 

EXPECTED DURATION: 12 MONTHS WITH THE POSSIBILITY OF EXTENSION

POSITION DESCRIPTION

• As a part of our Expert Recall Customer Care team, you will play an integral part in the communication with customers in a Recall event.
• This position is in a contact centre environment and requires you to be readily available to assist customers via inbound phone calls.
• This position will be responsible for professionally answering multiple calls for a variety of clients, providing a superior level of customer service and responding professionally, effectively and efficiently throughout the process, while accurately documenting details and notes in the customer database system. What our professionals do to make a difference: Provide exceptional customer service at all times over the phone, strengthen clients brands by responding to customer inquiries, processing requests, and always striving to surpass expectations; Update customer database systems by typing record changes, diary note entries, and workflow case to completion, ensuring accuracy of all entries; Escalate issues to manager as appropriate; Ensure courteous quality of service on all phone calls; Ability to multi-task with phone and computer; Adhere to company policies and responsibly manage time & attendance.
• No time off can be granted during first 3 weeks of assignment.
• The role could ultimately lead to a full time job offer, if performance, attendance and other requirements are met/exceeded.

REQUIREMENTS:

• High school diploma or GED equivalent, Some college course work preferred but not required, 1+ years of experience in a call/contact centre, customer service or related customer-facing role; Solid verbal communication skills with professional telephone etiquette; Ability to handle difficult situations professionally and with appropriate patience; Basic math, reading, writing, organizational skills, and problem solving capabilities;

Company Description

BC Forward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. www.BCforward.com