Job Description

Qualified candidate will responsible for collection of information required to mobilize field office personnel, support Third Party Programs, and insurance needs. Data must be accurately entered into CRM software, XactAnalyis and will be transmitted electronically to field offices who will mobilize appropriate personnel. Attention to detail, strong customer service skills and the ability to provide compassionate and supportive responses while dealing with home owners is a must. BELFOR is a 24-7 operation so candidates will be assigned to a shift.

RESPONSIBILITIES

• Responsible to maintain a professional presence while answering calls.
• Use discretion as necessary when routing calls or providing information regarding the organization to callers.
• Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel
• Follow precise client required protocols and BELFOR procedures
• Operate effectively and professionally in close team environment requiring self-motivation and ability to multi-task in a fast paced environment

DUTIES

• Independently and professionally respond to incoming emergency calls from customers, referrals from fire or police departments, Third Party Programs.
• Assist customers with concerns and distribute all relevant data to field offices
• Maintain a customer database to include detailed data entry into web-based third party applications
• Comprehensive understanding of customer service, principles and practices
• Work under time constraints to meet specific timelines
• Attention to detail and keen sense of safeguarding other people's property and information
• Other duties as required

DISCLAIMER The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Company Description

BELFOR Property Restoration is the North American leader in integrated disaster recovery and property restoration services. With more than 100 full-service offices in the U.S., we are geographically positioned to respond to almost any disaster – large or small - coast to coast. A proven track record of superior response and unmatched resources has made BELFOR the contractor of choice for damages caused by fire, water, wind or other catastrophes.