Job Duties:

Provide program support to eligibility staff; perform a variety of tasks required for the completion of financial assistance applications and re-determination for continued assistance.

Representative Work Functions and Responsibilities

• Provide a variety of support tasks to assist eligibility workers with telephone coverage, routine correspondence, filing, maintenance of case records, etc.
• Prepare and file required records, reports and related data using accepted methods and basic mathematical skills.
• Conduct face to face interviews and assist customers in completing required forms using good interpersonal skills and interviewing techniques.
• Contribute to good public relations through prompt, courteous attention to customers, co-workers and the general public.
• Plan, organize, and prioritize daily tasks by accepting directions from supervisor and co-workers.
• Complete basic mathematical computations using calculator skills.
• Participate in appropriate training sessions to enhance job performance.
• Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on then current workloads and department needs.