BRING YOU DOG TO WORK Customer Service and Inbound Sales Rep

Vitavet Labs Inc

BRING YOU DOG TO WORK Customer Service and Inbound Sales Rep

Westlake Village, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Dental insurance

    Employee discounts

    Health insurance

    Paid time off

    Signing bonus

    Vision insurance

    SIGNING BONUS - UP TO $1,000

    We are a growing pet nutrition company looking for a full-time Customer Service Sales Representative to join our Inbound, Direct to Consumer team. We provide training so whether you are experienced or new to the workforce, you can succeed with us.

    Are you a fast learner? Have good common sense and people skills? Would you like to work in a fun but fast paced call center where employees can bring their dogs to work? If so, we would like to hear from you.

    Duties/Responsibilities:

    Handle an average of 40-60 inbound calls a day

    Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease

    Answer inquiries from customers concerning products and their uses

    Apply knowledge of the field and product features to match products to the needs of clients.

    Identify opportunities to up-sell or cross-sell based on customer needs

    Maintain customer records in database

    Collect and enter orders into CRM

    Thoroughly address all customer inquiries, including nutritional aspects of products

    Administrative duties such as verifying e-store orders, and processing returns

    Perform other related duties as assigned

    Required Skills/Abilities:

    High School Diploma or Equivalent

    Outstanding written and verbal communication

    Active listener

    Computer literate and willingness to learn

    Ability to multi-task and adapt to a fast-paced environment

    Prior Call Center experience a plus

    Bilingual a plus

    This is a full-time position, Monday – Friday. No nights and no weekends.

    Monthly uncapped bonuses and contests