BSA Compliance Customer Service Rep - MUST HAVE BANKING EXPERIENCE

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BSA Compliance Customer Service Rep - MUST HAVE BANKING EXPERIENCE

Santa Maria, CA
Full Time
Paid
  • Responsibilities

    Company Profile:

    Founded on March 1, 2001, the Community Bank of Santa Maria has 2 branch offices in Santa Maria and is a full-service retail bank, offering traditional banking products to members of our community. We take pride in our staff and provide a working environment that promotes professional and personal growth, while allowing our leadership team to engage in hand-on management of his/her departments and not just policy implementation specialists. As such, this approach has resulted in decades long longevity within the bank of our employees.

    Job Summary:

    Reporting to the Bank Secrecy Act Officer, the BSA Customer Service Representative (CSR) will support the bank’s BSA/AML compliance efforts. The ideal candidate will be familiar with the Bank Secrecy Act and related Anti-Money Laundering laws and will adhere to and follow related policies and procedures.

    Duties / Responsibilities:

    Provide support for branch staff by addressing inquiries and concerns;

    Monitor and investigate suspicious activities:

    Review and analyze daily transactions for potential suspicious activity;

    Investigate alerts generated through AML monitoring software;

    Conduct case investigations, document findings and escalate to the BSA Officer, if warranted.

    ** Regulatory Reporting:**

    Prepare accurate and timely Currency Transaction Reports (CTRs);

    Assist in the compliance of 314(a) responsibilities.

    Customer Due Diligence:

    Perform Customer Due Diligence and Customer Identification Program (CIP) reviews on new and existing customers;

    Conduct Enhanced Due Diligence (EDD) reviews of high-risk customers;

    Assist in annual reviews of exempt and other high-risk customers.

    OFAC Compliance:

    Monitor potential OFAC matches and take appropriate action to escalate, when necessary;

    Review and disposition potential matches to FinCEN 314(a) suspects.

    Risk Management:

    Assist with gathering information for Money Laundering Risk (MLR) reporting;

    Ensure BSA files remain current, accurate and well-documented.

    Training and Support:

    Participate in ongoing training to maintain current knowledge of BSA/AML and OFAC regulatory requirements.

    Provide guidance and training to front-line banking staff on BSA-related matters.

    Compliance Program Support:

    Support BSA Officer in maintaining compliance with the BSA, AML, OFAC and USA Patriot Act regulations.

    Dispute Resolution/Red Flag of Identity Theft:

    Accept and review incoming notifications from customers and staff of transactional disputes and identity theft incidents;

    Complete required documentation, initiate error resolution and analyze instances of fraud, in compliance with associated regulations.

    Qualifications:

    High school diploma or GED;

    At least 4 years of experience with banking operations, or BSA/AML compliance;

    Understanding of BSA/AML regulations and compliance within the banking industry;

    Understanding of Electronic Funds Transfer Act (Reg E) and related compliance requirements;

    Familiarity with financial software and technology used in transaction monitoring;

    Proficient MS Office suite experience, particularly Excel, Word, Adobe and Outlook; ability to learn new software applications quickly;

    Exceptional oral and written communication and interpersonal skills;

    Exemplary time management, organizational, problem-solving, attention to detail, high level of accuracy, multi-tasking, critical thinking, data analysis and customer service skills;

    Ability to work effectively alone and within a team environment.

    Compensation:

    $20.00 - $28.00 per hour DOE, for this full-time, non-exempt position.

    Benefits:

    10 days of paid vacation annually accruing on start date during the 1st year of employment and increasing incrementally thereafter;

    6 days of paid sick time annually, allotted on January 1 in a lump sum, with a carryover not to exceed 90 days;

    Medical, dental, vision, life and disability insurance paid 100% for the employee; dependent coverage at employee’s cost and available through employee’s payroll deductions;

    Simple IRA Plan, with up to 3% annual company match, not to exceed employee’s contributions;

    11 paid public holidays annually.

    Working Hours:

    8:15AM – 5:15PM Monday – Thursday

    8:15AM – 6:15PM - Friday

    1 Saturday a month - 8:45AM – 12:15PM

    Location:

    Santa Maria, CA – onsite position