Job Description
ABOUT US
Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here, too. We've been recognized as a "Best Company to Work For” and we're proud of our team for receiving awards for workplace effectiveness and flexibility.
WHAT YOU'LL DO
Whether you work from home or in the office, our Customer Support Team is comprised of a goofy and big-hearted group of people who live for open and genuine connections with others! We love our clients and want them to feel successful and empowered to elevate the HR experience at their own company. We know people matter, and that is exactly why we strive to create magical moments with our clients each and every day. As a Customer Support Specialist, you'll be at the forefront supporting our software, acting as the primary contact for small and medium-sized businesses in every field, and get to learn and work in the HR industry! You'll have opportunities every single day to hone your troubleshooting skills, become an expert on a highly-ranked HR software, and be a positive influence for businesses all over the world, all while you build your own career. Now, let's jump into the day to day:
A successful customer support specialist will:
- Communicate via phone, email, and chat with clients who can't get enough of our software
- Uphold and contribute to a brand of setting people free to do great work
- Become a resource and a subject matter expert in BambooHR products such as performance management, time-tracking, onboarding, and applicant tracking systems
- Keep up to date on new features and products so you can maximize value for your clients
- Quickly think on your feet to work through complex questions and come up with creative solutions
- Do your best, focused work, from 9 am to 6 pm, Monday through Friday (no nights or weekends!)
WHAT WE'LL LOVE ABOUT YOU
- You live within the state of Utah (This is a must!)
- Be open to in-office training of up to 90-days, after which you’ll have the option to work from home or stay in the office
- If you opt to work from home, you will need to have a dedicated workspace, free from distraction with high-speed, reliable internet
- At least 1-2 years of prior customer service or technical troubleshooting experience
- Passion for customer care and have the ability to champion high levels of client satisfaction
- Strong attention to detail and ability to work in a fast-paced environment
- Ability to breakdown complex problems and explain them in a clear and simple way
- Articulate and concise in both written and oral English communication
- Able to type 50+ words per minute
WHAT YOU'LL LOVE ABOUT US
- Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture.
- Work that Stays at Work. Genuine work/life balance served here!
- Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
- Health Benefits. Medical with HSA and FSA options, dental, and vision.
- Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
- Financial Peace University. We pay for the class and you walk away with financial savvy and a bonus.
- Give back. Get paid to give your time to the community.
- Career Growth. Lots of opportunities to grow and expand your skills across the organization!
AN EQUAL OPPORTUNITY EMPLOYER--M/F/D/V
BECAUSE OUR TEAM MEMBERS ARE TRUSTED TO HANDLE SENSITIVE INFORMATION, WE REQUIRE ALL CANDIDATES THAT RECEIVE AND ACCEPT EMPLOYMENT OFFERS TO COMPLETE A BACKGROUND CHECK BEFORE BEING HIRED.
Company Description
We may not be actual superheroes, but you might say we operate a little like the Justice League or the Avengers. Each department champions its craft—whether it's spinning beautiful designs, coding up a storm, or providing speedy customer service. And by banding together, we're saving the world—one HR professional at a time.