Job Description

Rate of Pay: $16.85/hour USD

The bartender will be responsible for the service of guests, prepare and serve alcoholic and non-alcoholic beverages to guests courteously and efficiently according to hotel specifications. Maintain stock, supplies and cleanliness of Banquet bar and equipment.

• Maintain complete knowledge of service requirements for assigned function

  • Liquor brands, beers and non-alcoholic beverages ordered.
  • Particular characteristics/description of wines/champagnes ordered.
  • Prices for specified bar selections.
  • Designated glassware, ingredients, preparation method and garnishes required.
  • Group name, type of function and expected attendance.
  • Scheduled hours of service.
  • Special requests/arrangements.
  • Location of bar in function room.
  • Order of service.
  • VIP’s.

• Maintain complete knowledge of a strict abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.

• Maintain complete knowledge of Micros and manual systems.

• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.

• Complete opening side duties:

  • Check quality and set up of designated bar stock and supplies by using checklist.
  • Requisition all necessary supplies.
  • Transport supplies from storeroom to bar set-up area.
  • Stock ice.
  • Prepare garnishes.
  • Stock glassware and paper supplies.
  • Prepare mixes.
  • Check condition and cleanliness of blender, shaker, and other tools.

• Greet guests and take their orders, utilizing, suggestive/up selling techniques.

• Input orders into system; legibly document orders when system is down.

• Ensure that all cash bar drinks orders from Servers and accurately rung into the Micros system or collect drink tickets before giving drinks.

• Prepare all drink orders for guests according to specified recipes.

• Provide club service for designated beverages.

• Serve drinks to guests in accordance with departmental standards.

• Collect tickets where specified.

• Issue, open and serve wine/champagne bottles; collect payment/tickets where specified.

• Anticipate guests’ needs, respond promptly and acknowledge guests even where busy.

• Use a jigger to ensure proper pouring procedures.

• Maintain positive guest relations.

• Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.

• Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.

• Monitor and maintain cleanliness, sanitation and organization of bar top, tables, and service areas.

• Assisting with wine and beverage service at the dinner tables

• Assisting w/dinner food service

• Remove soiled wares from bar top and tables and place in designated area.

• Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time. Ensure proper authorization for additional payments as required prior to replenishing.

• Clearly communicate last call at designated closing time to guests, Banquet Supervisor and servers.

• Transport bar unit with all supplies and equipment from function area to designated area and breakdown the bar in accordance with departmental procedures.

• Adhere to all cash handling and credit policies/procedures.

• Legibly complete bottle transfer slips and distribute accurately.

• Legibly document designated items on the spill sheet.

• Ensure maximum usage of all supplies to attain budgeted cost and to prevent waste.

• Use all chemicals in accordance with OSHA regulations and hotel requirements.

• Complete closing side duties:

  • Properly store all reusable goods in designated areas.
  • Empty and drain ice bin; clean sink.
  • Wipe clean all surfaces of bar and bottles; clean all bar equipment and tools.
  • Secure all liquors, beers, wines, coolers, cabinets, and storage areas.
  • Remove trash.

• Successful completion of the training/certification process.

• Assist with weekly/monthly inventories. (When Needed)

• Follow maintenance program and cleaning schedule.

• Assist in other bar areas as assigned.

• Legibly document maintenance needs on work orders and submit to Manager.

• Complete all closing reports in Micros system as needed when a cash bar is being used.

• Count bank at end of shift complete designated reports and drop receipts in secure bank.

Qualifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

• Minimum of 21 years of age to serve alcoholic beverages.
• 2 year(s) experience as a bartender or bar back.
• Food handling certification.
• Ability to satisfactory communication in English with guests, management, and co-workers to their understanding.
• Ability to provide legible communication.
• Ability to compute basic mathematical calculations.
• Ability to understand guests’ needs.
• Ability to access and input information into Micros system.
• Ability to be well organized, maintain concentration and think clearly when preparing drinks and providing service to guests within any given period of time.
• Ability to focus on details.
• Ability to exercise good judgments in determining potentially intoxicated guests.
• Ability to maintain good coordination while preparing and serving orders quickly.
• Ability to exert strong physical effort in transporting cases of liquor and beer kegs from storeroom to assigned workstation and transporting bar to/from assigned function room.
• Ability to endure abundant physical movements throughout the work areas.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team.
• High school graduate.
• Certification in alcohol awareness program.
• Certification of previous training in liquor, wine and food service.
• Certification of CPR.
• Fluency in a foreign language, preferably English.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit and stand for long periods of time.
• Frequent reaching, bending, heaving lifting (50 lbs.)
• Ability to manage others and work outdoor.
• Excellent communication and people skills.

Additional Information

Visa Requirements: Must be able to provide proper authorization to work in the United States.

**Our Commitment to Diversity & Inclusion: **We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY : Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

**ABOUT FAIRMONT HOTELS & RESORTS: **At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!