The Hilton Charlotte University Place has an exciting opportunity to join our team as a Banquet Captain. Responsible for supervising the banquet staff and acting as the lead server to ensure quality guest service at all hotel banquet functions. (1) Part-Time (PM) Position Available Responsibilities: • Directs the set-up of banquet tables and areas for banquet functions. • Reviews all function sheets for last-minute changes. • Ensures that all guest requests are promptly addressed. • Conducts pre-function meetings with staff to ensure the proper service and requirements of banquet functions with direction from the Banquet Manager. • With direction for the Banquet Manager, assigns stations to servers, assigns side work functions and ensures that all duties are completed before each server signs out. • Coordinates and supervises all banquet activities to ensure that each course is served in accordance to the banquet event order. • Completes final billing and presents to the customer contact for payment. Ensures that all payments are processed by the Front Desk. • Provides prompt, professional and courteous service during banquet meal functions. • Functions as the lead server for banquet events. • Performs tableside or buffet food service as required. • Maintains a clean and orderly workstation. • Informs supervisor of guest comments/complaints. • Assists banquet associates when needed. • Assists in the set-up and breakdown of banquet functions when business demands are high. • Cleans tables of all glasses, silver, china, etc. during and after banquet functions. • Greets guests and continually monitors to ensure quality guest satisfaction. • Must wear required uniform. Must maintain a neat, clean and well-groomed appearance. • Performs other duties as assigned by management. Qualifications: • Hotel Banquets: 1-2 years (preferred)

• Directs the set-up of banquet tables and areas for banquet functions. • Reviews all function sheets for last-minute changes. • Ensures that all guest requests are promptly addressed. • Conducts pre-function meetings with staff to ensure the proper service and requirements of banquet functions with direction from the Banquet Manager. • With direction for the Banquet Manager, assigns stations to servers, assigns side work functions and ensures that all duties are completed before each server signs out. • Coordinates and supervises all banquet activities to ensure that each course is served in accordance to the banquet event order. • Completes final billing and presents to the customer contact for payment. Ensures that all payments are processed by the Front Desk. • Provides prompt, professional and courteous service during banquet meal functions. • Functions as the lead server for banquet events. • Performs tableside or buffet food service as required. • Maintains a clean and orderly workstation. • Informs supervisor of guest comments/complaints. • Assists banquet associates when needed. • Assists in the set-up and breakdown of banquet functions when business demands are high. • Cleans tables of all glasses, silver, china, etc. during and after banquet functions. • Greets guests and continually monitors to ensure quality guest satisfaction. • Must wear required uniform. Must maintain a neat, clean and well-groomed appearance. • Performs other duties as assigned by management.