Banquet Captain
Our Culture:
We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.
Job Description:
The Banquet Captain oversees events, assigns set‐up, and breakdown of event space to ensure an outstanding customer experience in a timely, courteous, efficient, and customized manner. Effective coordination of hotel departments is essential in this position. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.
The job is simple:
Focus on ways to promote and engage in internal growth programs.
Continuously exemplify and live by our Culture.
Meet/exceed our company goals and three metrics.
- Complete all required brand specific training
- Complete all required Vision University training
- Complete all required health and safety training
- Adhere to all Vision Hospitality Group and property specific brand standards
- Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
- Provide personalized, friendly service to every guest and associate
- Oversee events
- Set‐up and breakdown all function rooms
- Act as the contact person for the guest
- Coordinate customer experience with the kitchen, front desk, set-up, and sales staff
- Ensure compliance of all company policies and procedures
- Coordinate inventory with event calendar and BEO to ensure inventory is equal to what is needed
- Inspect the scheduled function area/room for cleanliness, working condition and proper furniture/equipment set up. Rectify any deficiencies with respective departments
- Oversee event staff being mindful of uniform appropriateness, attendance, and timeliness
- Conduct pre-function inspections to identify any outstanding needs and readiness for event
- Conduct pre‐function meeting with appropriate staff and review all information pertinent to setup and service of function
- Total all outstanding charges for the function, prepare check, and present to event contact for payment adhering to all cashiering procedures/policies
- Provide feedback to manager
- Complete all paperwork and closing duties in accordance with departmental standards
- Conduct post-function inspection, and review status of assignments and any follow‐up action needed with Manager and/or incoming Supervisor
- Monitor and handle customer complaints to ensure customer satisfaction
- Maintain cleanliness and organization in all work areas
- Uphold appropriate departmental standards of quality/timing
- Attend all scheduled associate meetings and brings suggestions for improvement
Necessary Skills:
- Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, associate issues, etc.
- Must be responsible for safety and security of guests, fellow associates and hotel assets
- Have knowledge of fire alarm system and evacuation procedures
- Have dependable transportation available
- Able to communicate effectively in writing, verbally, and in person
- Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
- Is organized, honest, works well with others, and has an outgoing personality
- Maintain a clean and attractive work area, uniform, and person
- Has the highest degree of integrity and is humble, living by the Golden Rule
- Able to work with people from diverse cultures and backgrounds
- Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
- Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 35 pounds
- Can stand/walk on feet for 8 hours and work in a restrictive space/environment
- Must have eyesight enabling vision both near and far
- Must be comfortable using a step stool or ladder
- Must be able to use/lift arms for up to 8 hours
- Must be able to work in extreme conditions such as heat, cold and stress
- Have finger dexterity for operating equipment
- Must speak in a clear, understandable voice, hear at a basic level, and understand English
- Must be able to write
Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.
NOTE: This position is eligible for incentives based on the overall performance of the hired individuals achievement of established goals. Vision Hospitality Group LLC, offers the following benefits:
- Paid Time Off
- Optional Health, Wellness and Care benefits
- Health Reimbursement Program
- Flexible Spending Account
- Stay Discounts
- Optional Company paid Life Insurance
- 401(k) and 401(k) matching
- Employee Assistance Program
- Several Voluntary and Supplemental Insurance Options
- Select Paid Holidays and One Personal Floating Holiday
- Loyalty Incentives and Other Unique Incentive Programs
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