Job Description

** SUMMARY**

The Banquet Houseperson is primarily responsible for the set-up and breakdown of Events meeting rooms in accordance with the “Banquet Even Order” and diagram specifications. They are also responsible for the maintenance and cleanliness of all meeting rooms, storage areas and equipment such as tables, chairs, risers, transport carts, easels and other Banquets and Events equipment.

_ ESSENTIAL DUTIES AND RESPONSIBILITES include but are not limited to the following: _

• Consistently offer professional, friendly and engaging service

• Follow and exceed Accor and Fairmont standards

• Assist the leadership team and fellow colleagues in exceeding guest satisfaction

• Follow all directives instructed by the leadership team

• Set event rooms to the specifications of each Banquet Event Order and diagram

• Make minor changes and adjustments to room set-ups, with full communication to the Banquet manager, to better service guests and attendees

• Work quickly yet safely when a room set-up must be changed in a minimum amount of time

• Carefully set, maintain, store, and safeguard Banquet equipment

• Keep event areas and storerooms clean and organized at all times

• Assist with Banquet equipment and supply inventories

• Assist guests with packages between loading dock and function areas

• Make adjustments and changes in room set-ups on short notice

• Display an outgoing, friendly and welcoming personality to guests, attendees, and colleagues at all times

• Use professional guest relations and communications skills

• Engage and genuinely interact with Meeting planners and guests during events while anticipating their needs

• Display a positive attitude toward teamwork

• Be pro-active by assisting co-workers

• Practice safe lifting and transporting techniques at all times

• Assist other colleagues in offering the highest level of service.

• Understand the processes of delivery and removal of all product and equipment.

• Use great care and respect in working with all Fairmont Breakers equipment and property

• Work harmoniously with other hotel departments

• Demonstrate pride in the Event department and Fairmont Breakers

• Follow all safety policies and procedures

• Report safety hazards immediately

• Display a congenial appearance and is well groomed at all times.

• Other duties as assigned

Qualifications

** QUALIFICATIONS** __ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous customer service experience preferred

• Previous experience of reading and interpreting Banquet Event Order preferred

• Previous experience in a fast-paced and active environment preferred

• Ability to lift, carry and transport relatively heavy equipment

• Has a friendly, positive attitude

• Stays calm under pressure, with an ability to problem solve

• Good communicational skills

• Pro-active decision making to anticipate guest, meeting planner, and employee needs

• Highly responsible and reliable. Can work with minimal supervision

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Must be able to speak, read, write and understand the English language at an advanced level

• Possess a strong sense of urgency

• Display a pleasant and cheerful disposition

• Maintain a high level of integrity

• Show eagerness and capacity to learn

• Able to work flexible hours, mornings, evenings, week days, weekends, and holidays

• Ability to discuss set-ups, hotel directions and related information with clients and guests.

• Own guests’ requests and follows up appropriately

• Able to use good judgment where guests and employees are concerned

• Able to communicate information about an Event Order

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to walk throughout the hotel, stand, and exert well-paced mobility for periods of up to 8 hours in length

• Must be able to lift up to 50 pounds

• Constant standing and walking throughout shift

• Constant kneeling, pushing, pulling, lifting

• Intermittent ascending or descending ladders, stairs and ramps

• Able to move quickly and efficiently

• Requires grasping, writing, standing, walking, repetitive motions, bending, listening and hearing ability and visual acuity.

Additional Information

What is in it for you:

• Hourly Rate: $24.00 USD
• Schedule based on Seniority and Business Demands
• This role will follow a CBA
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.