Benefits:

Employee discounts

Opportunity for advancement

SUMMARY

Banquet Manager for a beautiful waterfront wedding venue, primarily responsible for managing the dining room and bar operations and all front of the house staff (“FOH”).

Our Mission

River Stone Manor, a stand-alone catering business offering banquet services in Glenville, New York.

Aviva Event Spaces is in the business of providing “spaces” where people can get together and celebrate. We not only provide the space, but also the sustenance and the service, all together forming an unforgettable experience in an unforgettable location. How do we do this? In its simplest form, we find irreplaceable locations and hire teams all who have one basic trait in common – a service mindset.

“I slept and dreamt that life was joy. I awoke and saw that life was service. I acted and behold, service was joy.” Rabindranath Tagore

To be in the hospitality business, it is imperative to have a service mindset. Hospitality is defined as “the generous reception and entertainment of guests, visitors or strangers.” This is what we do. Our vision is to have our each of our venues rank the highest in its relative market in terms of hospitality.

REPORTING STRUCTURE

Reports to:

General Manager

Direct reports:

Hourly front of the staff including wait staff, bartenders, event setup staff and cleaning crew

HOURS

Driven by weekly schedule, weekend availability required

SALARY

Refer to Letter of Employment/Salary Update Letter

KEY PERFORMANCE INDICATORS

Separate document to be issued

POSITION DETAILS

Accountabilities:

· Coordinate all event-day operations, managing the flow of event from beginning to end including post function cleanup

· Oversee the proper setup, execution and breakdown of the dining room, bar, and outside event spaces

· Act as the liaison between the dining room and kitchen, ensuring that service is timely and providing updates with the pacing of event, guest counts, allergies, etc.

· Hold pre-shift meetings before each event to inform staff of appropriate assignments, procedures, and any special conditions

· Monitor all FOH team members including bartenders to ensure all operating and service procedures are followed

· Ensure knowledge of who the VIPs are, where they are seating and what they are eating and drinking; if possible and appropriate, introduce yourself to the VIPS, bar contact either at the Final Meeting or at the Event with coordination from the Event Specialist

· Oversee guest seating and be proactive in solving any seating discrepancies

· Maintain constant communication with Event Specialist and On-Site client contact to ensure all expectations are met or exceeded

· Schedule staff to meet operational standards while minimizing labor cost

· Hire, train, schedule, supervise, develop, and counsel FOH employees

· Conduct annual performance assessments and file appropriately

· Adhere to all Employee Handbook and Training Manual policies as well as Federal and State Labor Laws

· Follow and enforce all quality control standards, sanitation regulations, and safety procedures – including the proper maintenance of the facility and its equipment and appropriate food handling and attire by personnel

· Order, monitor, and conduct monthly inventory of liquor and FOH supplies

· Know and follow all emergency and safety procedures

· Maintain familiarity with all facility, equipment and grounds related maintenance, as required

· Assist the Property Manager as necessary with staffing and scheduling of cleaning and maintenance related activities

· Maintain appropriate certification (to be determined as deemed necessary for the successful and safe operation of the facility)

· Perform other tasks as requested by the General Manager or AHG

POSITION REQUIREMENTS

· Bachelor’s degree (preferred)

· Hospitality industry experience (required)

· Minimum of three years’ experience in a similar role

· Professional, warm and welcoming demeanor

· Professional appearance and presence

· Strong leadership characteristics, ability to enforce rules and regulations, and to be proactive

· Excellent organization and time management skills

· Willing to work weekends and have a flexible schedule

· Ability to multitask, adapt to moving timelines, work under times of stress

· Cost analysis and comprehension (preferred)

· Reliable and consistent attendance – must have reliable transportation

· Basic working knowledge of plumbing, painting, HVAC, electrical, other general repair skills

· Able to lift and carry up to 60 pounds without assistance and up to 140 pounds with assistance

· Able to walk, stand, climb, kneel, reach, crawl, push, pull and twist, for the majority of the day

· ServSafe Certification, TIPS, Allergen Certification, CPR/First Aid, Anti-discrimination/Harassment Training.

· Able to work independently and in a team environment, taking direction from General Manager and AHG

· Able to speak, read, write and understand English