Job Description

Set up designated function rooms to group's requirements in accordance with Hotel standards. Maintain cleanliness and working condition of all respective equipment, guest and service areas.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Perform cleaning duties for all meeting rooms and public areas on the conference floors
• Vacuum, shampoo, and spot clean carpets
• Maintain/detail foyer spaces
• Maintain/detail inside of all banquet rooms cleanliness, including vacuum, shampoo carpets
• Assist with conference room refreshing and spot clean during the day
• Assist with day-to-day operations in Banquets set-up
• Use cleaning equipment and materials in line with safety protocols
• Receive directives and facilitate ongoing communication via radio
• Organize and maintain inventory of cleaning products
• Flexible shifts including mornings, evenings, and weekends
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of:
• Daily scheduled group functions, times, locations, amount of people.
• Location of all Hotel function space and names of rooms.
• All styles of meeting and Banquet room settings.
• Correct maintenance and use of equipment.
• All Departmental/Hotel policies and procedures.
• All safety guidelines.
• Correct use of cleaning chemicals for designated items/surfaces, according to OSHA regulations and hotel requirements.
• Review assignment sheets with Head Houseperson/Captain; update completed assignments. Check with Head Houseperson/Captain throughout shift for additional assignments.
• Retrieve clean linen and skirting from Laundry and stock in storage areas.
• Stock and organize supply carts with designated materials and equipment. Transport to assigned function area.
• Inspect set rooms for cleanliness and agreement to group requirements; rectify any deficiencies.
• Inspect cleanliness and working condition of all equipment and supplies to be set up in function area; rectify any deficiencies.
• Set up rooms and function areas with designated tables, chairs, staging, dance floor, easels, blackboards and other equipment as specified by group requirements and in accordance with departmental standards.

Qualifications

• High school graduate or equivalent vocational training certificate.
• Previous experience in similar position in the Hospitality industry.
• Knowledge of various room set-ups and standard equipment involved.
• Knowledge of proper chemical handling and cleaning techniques.
• Fluency in a second language, preferably Spanish.
• Adhere to timelines in completion of set-ups.
• Adapt to priority changes of workflow or requirements.
• Some English required, basic understanding of banquet terminology; fluency in English, both verbal and non-verbal is preferred
• Provide legible communication.

Additional Information

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance
• 401K Retirement Plan
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academy designed to sharpen your skills.
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities