Job Description

JOB SUMMARY

The main function of this position is to serve food and beverages to guests at banquet functions according to established company standards.

PHYSICAL REQUIREMENTS

• Long hours sometimes may be required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

ESSENTIAL

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working.
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Prepare room according to Banquet Event Order (coffee break, lunch, buffet, etc.)
• Set tables.
• Maintain buffets.
• Serve guest following rules of etiquette and property standards.
• Serve wine.
• Serve coffee and tea.
• Clear tables of dirty dishes.
• Deliver dirty dishes to kitchen.
• Follow all safety and sanitation guidelines including proper handling of food, beverages and equipment.
• TIPS certification must be up to date.
• Servsafe certification must be up to date.

MARGINAL

• Deliver dirty linen to laundry.
• Clean banquet room following completion of function.
• Store props and equipment in assigned areas.
• Other duties as required.

Qualifications

EDUCATION

• High school diploma and/or experience in a hotel or a related field preferred

PHYSICAL REQUIREMENTS

• Long hours sometimes may be required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

MENTAL REQUIREMENTS

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.

Additional Information

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.