Job Description
** SUMMARY**
The Banquet Server maintains high service standards and provides all orders and services that have been contracted on Banquet Orders. In the absence of leadership, the Banquet Server is responsible for carrying out the details involved in the event or tasks relative to that particular shift.
_ESSENTIAL DUTIES AND RESPONSIBILITES include but are not limited to the following: _
Consistently offer professional, friendly and engaging service
Display an outgoing, friendly and welcoming personality to guests, attendees, and colleagues at all times
Use professional guest relations and communications skills
Display a full knowledge of event menus, timing and luxury guest service
Engage and genuinely interact with guests during events while anticipating their needs
Maintain high level of attentiveness while serving guests
Follow all directives instructed by the leadership team
Display a positive attitude toward teamwork
Maintain proficiency and consistency in practicing safe food handling skills
Practice safe lifting and transporting techniques at all times
Clear, clean, reset, and maintain meeting space including tables and chairs during shift.
Assist other Servers in offering the highest level of service.
Understand the processes of delivery and removal of all product and equipment.
Use great care and respect in working with all Fairmont Breakers equipment and property
Work harmoniously with other hotel departments
Follow all safety and sanitation policies, especially when handling food and beverage
Follow all protocols for dietary restrictions and allergies
Ability to creatively present buffet / pod presentations
Occasional secondary skills such as bartending, bar set-up, and room set-up
Demonstrate pride in the Event department and Fairmont Breakers
Report safety hazards immediately
Display a congenial appearance and is well groomed at all times.
Other duties as assigned
Qualifications
** QUALIFICATIONS** __ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum one year experience in Food & Beverage service, preferably in an Events or Catering setting
Must be able to speak, read, write and understand the English language at an advanced level.
Requires excellent and polished communication skills
Ability to solve problems and make rational decisions.
Must have superior guest service abilities
Possess a proven track record for guest satisfaction
Possess a strong sense of urgency
Display a pleasant and cheerful disposition
Maintain a high level of integrity
Display a confident and professional appearance at all times and always meet company grooming standards
Adapt in difficult situations with problem-solving abilities, and make decisions when necessary
Show eagerness and capacity to learn
Able to work flexible hours, mornings, evenings, week days, weekends, and holidays
Must be able to obtain a Food Handler Certification
Must be able to obtain TIPs or Alcohol Safety Certification
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to walk throughout the hotel, stand, and exert well-paced mobility for periods of up to 8 hours in length
Must be able to lift up to 50 pounds
Constant standing and walking throughout shift
Able to move quickly and efficiently
Requires grasping, writing, standing, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
Intermittently kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Additional Information
What is in it for you:
Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.