Job Description

Banquet Server
This position is for a passionate individual with excellent communication skills and a strong desire to offer the best Banquet experience while engaging with our guests.

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Provide service to guests attending functions.
• Assist the house team in setting up function rooms and moving banquet assets/furniture
• Properly stock all convention equipment in appropriate areas as per the hotel standards
• Interact with guests during meal periods
• Flexible shifts including mornings, evenings and weekends
• Effectively handle guest concerns through empowerment, and report any irregularities to the shift supervisor
• Assist as server in other areas when needed
• Assist with guests regarding menu items in an informative and helpful way
• Work alone or as part of a team to cater to the needs of our group attendees.
• Follow outlet policies, procedures, safety protocols, and service standards
• Have full knowledge of beverage lists, promotions, menu items, contents, and preparation methods
• Carry out any other tasks as assigned

Qualifications

Your experience and skills include:

• High school graduate or equivalent vocational training certificate
• Previous experience as server in luxury setting required
• Wine and beverage knowledge required
• Of legal age to serve alcohol
• Food handler & TABC certifications required
• Excellent communication and organizational skills
• Full professional working proficiency in spoken English required, both verbal and non-verbal
• Computer literacy required for all new and ongoing training programs conducted virtually
• Strong interpersonal and problem solving abilities
• Proven ability to resolve guest concerns
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment, and without supervision
• Ability to multi task and work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

What’s in it for you:

• Paid time off
• 401K
• Complimentary Shift Meal