Job Description

The bartender will be responsible for the service of guests, prepare and serve alcoholic and non-alcoholic beverages to guests courteously and efficiently according to hotel specifications. Maintain stock, supplies and cleanliness of Banquet bar and equipment.

Responsibilities:

• Maintain complete knowledge of service requirements for assigned function.
  • Liquor brands, beers and non-alcoholic beverages ordered.
  • Particular characteristics/description of wines/champagnes ordered.
  • Prices for specified bar selections.
  • Designated glassware, ingredients, preparation method and garnishes required.
  • Group name, type of function and expected attendance.
  • Scheduled hours of service.
  • Special requests/arrangements.
  • Location of bar in function room.
  • Order of service.
• Maintain complete knowledge of a strict abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Maintain complete knowledge of Silverware and manual systems.
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
• Complete opening side duties:
  • Check quality and set up of designated bar stock and supplies by using checklist.
  • Requisition all necessary supplies.
  • Transport supplies from storeroom to bar set-up area.
  • Stock ice.
  • Prepare garnishes.
  • Stock glassware and paper supplies.
  • Prepare mixes.
  • Check condition and cleanliness of blender, shaker, and other tools.
  • Accurately complete beverage consumption forms.
  • Be ready for service 15 minutes before start time of scheduled event.
• Greet guests and take their orders, utilizing, suggestive/up selling techniques.
• Input orders into system; legibly document orders when system is down.
• Ensure that all cash bar drinks orders from Servers and accurately rung into the Silverware system or collect drink tickets before giving drinks.
• Prepare all drink orders for guests according to specified recipes.
• Serve drinks to guests in accordance with departmental standards.
• Issue, open and serve wine/champagne bottles; collect payment/tickets where specified.
• Anticipate guests’ needs, respond promptly and acknowledge guests even where busy.
• Use a jigger to ensure proper pouring procedures.
• Maintain positive guest relations.
• Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
• Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of bar top, tables, and service areas.
• Remove soiled wares from bar top and tables and place in designated area.
• Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time.
• Ensure proper authorization for additional payments as required prior to replenishing.
• Clearly communicate last call at designated closing time to guests, Banquet Supervisor and servers.
• Transport bar unit with all supplies and equipment from function area to designated area and breakdown the bar in accordance with departmental procedures.
• Adhere to all cash handling and credit policies/procedures.
• Legibly complete bottle transfer on consumption sheet and distribute accurately.
• Legibly document designated items on the spill sheet.
• Ensure maximum usage of all supplies to attain budgeted cost and to prevent waste.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Complete closing side duties:
• Properly store all reusable goods in designated areas.
  • Empty and drain ice bin; clean sink.
  • Wipe clean all surfaces of bar and bottles; clean all bar equipment and tools.
  • Secure all liquors, beers, wines, coolers, cabinets, and storage areas.
  • Remove trash can and return to Beverage office.
  • Perform through walk-through of event space when function is complete.
• Complete all closing reports in Silverware system as needed when a cash bar is being used.
• Count bank at end of shift complete designated reports and drop receipts in secure bank.
• Maintain cleanliness and organization of Banquet beverage cage and office.
• Successful completion of the training/certification process.

Secondary Functions:

• Assist with weekly/monthly inventories when assigned.
• Follow maintenance program and cleaning schedule.
• Assist in other bar areas as assigned.
• Legibly document maintenance needs on work orders and submit to Manager.

Qualifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

Qualifications:

• Minimum of 21 years of age to serve alcoholic beverages.
• 2 year(s) experience as a bartender or bar back.
• Food handling certification.
• Ability to satisfactory communication in English with guests, management, and co-workers to their understanding.
• Ability to provide legible communication.
• Ability to compute basic mathematical calculations.

Skills:

• Ability to understand guests’ needs.
• Ability to access and input information into Silverware system.
• Ability to be well organized, maintain concentration and think clearly when preparing drinks and providing service to guests within any given period of time.
• Ability to focus on details.
• Ability to exercise good judgments in determining potentially intoxicated guests.
• Ability to maintain good coordination while preparing and serving orders quickly.
• Ability to exert strong physical effort in transporting cases of liquor and beer from storeroom to assigned work station and transporting bar to/from assigned function room.
• Ability to endure abundant physical movements throughout the work areas.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team.

Desirable:

• High school graduate.
• Certification in alcohol awareness program.
• Certification of previous training in liquor, wine and food service.
• Certification of CPR.
• Fluency in a foreign language, preferably English.

Physical Activity Required

• Ability to sit and stand for long periods of time.
• Frequent reaching, bending, heaving lifting (50 lbs.)
• Ability to manage others and work outdoor.
• Excellent communication and people skills.

Additional Requirements

• All colleagues must maintain a neat, clean and well-groomed appearance per The Grand Del Mar grooming standards.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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