Job Description

With over 10+ years of experience in the laser engraving industry, OMTech is a trusted name in the laser engraving community. At OMTech, our passion for laser machines and the engraver community we serve is our source of pride! We are looking for a Customer Service Representative to join our team and share our passion for our machines and the community! Join us to continue building our reputation! This is a unique opportunity to make a lasting impact on a fast-growing company. As a Customer Service Representative, you will be the main point of contact and provide reputation-worthy customer service.

Responsibilities:

• Answer calls and emails in a timely manner to maximize customer satisfaction
• Manage and monitor daily assignments through the customer service team
• Identify and resolve customers’ needs, wants, and issues to ensure satisfaction and retention
• Research every issue and provide solutions to customers
• Create FBA inbound shipments from Seller Central or an ERP system
• Investigate and report claims to shipping carriers, such as UPS, FedEx, USPS
• Coordinate pickups and returns between customers and shipping agents
• Monitor delayed shipments
• Assisting with assigned projects with customer service department

Qualifications:

• Work experience in Technology, Machining, or Industrial type companies
• Strong phone and verbal communication skills
• Adaptable to different personality types
• Familiarity with CRM technology
• Always customer-centric
• Ability to professionally manage and adapt to customer support incidents
• Strong organizational and time-management skills
• Ability to multitask
• Self-motivated
• Ability to identify and resolve problems
• Adapt to constantly changing priorities