Benefits:

Opportunity for advancement

The Restaurant Bar Back is responsible for supporting the bartenders as well as providing attentive, courteous, and efficient service to all guests during their dining experience while maximizing revenue and creating memorable experiences.

QUALIFICATION STANDARDS

Education & Experience

Enjoys seeking out & creating memorable guest experiences.

Ability to engage all guests.

Strong Customer Service Skills.

Shares the cultural belief that teamwork delivers results.

Loves to SMILE!

Physical requirements:

Ability to work required shift.

Light work - Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Ability to stand during entire shift.

General Requirements

Maintain a warm and friendly demeanor at all times.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with the Northport Hotel policies

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Comply with the Northport Hotel standards and regulations to encourage safe alcohol service.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to maintain the confidentiality of information

Must be able to show initiative, including anticipating guest or operational needs.

DUTIES & FUNCTIONS

Fundamental Requirements

Greet and welcome all guests approaching the restaurant in accordance with the Northport Hotel company standards.

Attend and participate in the daily pre-shift meeting, noting all VIPS and special requests & discuss service enhancements.

Will be TIPS trained and follow all responsible alcohol service practices.

Support bartenders as needed by maintaining a cleanly bar environment as well as stocking glassware and wine and spirits

Be knowledgeable about menu and answer and explain guest questions or concerns.

Be able to use Silverware POS Software.

Willing to assist all teammates to enhance the guest experience.

Have knowledge of emergency fire safety procedures and assist as needed.

Use of table and seat numbers during service at no times will we “Auction Food” at the table.

Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

Maintain a clean work area.