Job Description

• To uphold the Fairmont Breakers values and mission statement while performing positional responsibilities.
• To adhere to company policy and procedures, as stated in the company handbook
• Consistently offer professional, friendly and engaging service
• Exceed guest expectations
• Extensive food, liquor, beer, wine and cocktail knowledge
• Prepare basic beverages for guest service up to and including basic cocktails
• Interact with guests in a way that makes them feel special
• Proper and friendly service when in contact with all guests
• Comply with liquor laws
• Maintain accountability, both personal and financial
• Control bar costs
• Maintain cleanliness and organization of bar prep area and bar
• Control cost and waste
• Close out paper work thoroughly
• Maintain extensive knowledge of menu, food preparation techniques
• Be pro-active by assisting co-workers
• Support and assist Managers
• Be proficient with all aspects and services of the property
• Be familiar with all food outlets and amenities within the property
• Be knowledgeable of general city information as well as hotel history
• Personal and financial accountability
• Be an ambassador for the department, the property and the brand
• Maintain regular and predictable attendance
• Other duties as assigned

Qualifications

• Previous customer service experience required preferably in upscale setting

• Previous bartender experience required

• Previous point of sale system experience preferred

• Excellent communication and organizational skills

• Strong interpersonal and problem-solving abilities

• Highly responsible and reliable. Can work with minimal supervision

• Ability to work well under pressure in a fast-paced environment

• Ability to work cohesively with fellow colleagues as part of a small team and independently

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Able to work flexible hours, weekends, and holidays

• Successful completion of server position training program

• Must Pass Food, Beverage and Service Knowledge Quizzes

• Must have previous experience serving in a luxury environment

• Must have previous experience serving in a high-volume environment

• Must speak and understand English

• Be able to read and write in English to facilitate communications

Additional Information

What is in it for you:

• Hourly Rate: USD $23.00 per hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.