General Manager Job Description - D-BAT Baseball & Softball Training Facility

At D-BAT, we are passionate about people and the transformative power of sports. We aim to create a welcoming “third home” for our guests—a place where they can learn, practice, and play baseball and softball in an environment that fosters growth, skill development, and enjoyment. Whether they’re picking up a bat for the first time, honing their competitive skills, or rediscovering their love for the game, D-BAT is here to support and guide them. We believe that everyone deserves the chance to experience the joy and fulfillment that sports bring, regardless of their background or skill level.

Our ultimate goal is to deliver a consistently outstanding experience for every individual who walks through our doors, from our dedicated staff to each player and family member.

What makes a D-BAT Team Member?
An individual who:

• Plays with passion
• Cares deeply about others
• Grows alongside their team
• Strives for excellence
• Creates positive and memorable experiences

Job Highlights

• Reports To: Regional Director of Operations
• Benefits: Health, Vision, Dental, 401K, and Paid Time Off

Position Overview
We are seeking a skilled and dynamic General Manager for the D-BAT Baseball & Softball Training Facility who will lead our team in delivering exceptional training experiences while ensuring operational excellence, cleanliness, and a vibrant atmosphere. The General Manager will manage a range of key performance indicators (KPIs) across facility operations, community engagement, and team performance. A successful candidate will be passionate about baseball and softball, foster a welcoming environment for players, families, and staff, and embrace D-BAT's core values in a fast-paced, community-centered setting.

Role Scope & Responsibilities

1. Facility Operations (25%)

   • Oversee daily operations of the D-BAT Training Facility, maintaining a clean, organized, and visually appealing environment.
   • Lead a team that includes coaches, front-desk personnel, and support staff, fostering a collaborative, service-oriented atmosphere.
   • Manage scheduling and staffing to meet training session and customer service needs.
   • Develop and implement maintenance protocols to ensure a safe, well-maintained environment for players and staff.
   • Maintain a guest-centric approach by consistently exceeding guest expectations and promptly addressing concerns to uphold a positive experience.
   • Set and monitor KPIs related to facility maintenance, customer satisfaction (NPS and reviews), referral generation, and operational performance.
   • Drive revenue growth and performance strategy through local community events, partnerships, and online presence.

    

2. Leadership & Team Development (50%)

   • Partner with the Regional Director of Operations to recruit, train, and retain skilled team members.
   • Coach and mentor employees, conducting regular performance reviews and collaborating with the People and Culture team to address personnel matters.
   • Implement strategies to enhance employee engagement and reduce turnover, fostering a positive, growth-oriented work environment.

    

3. Community Marketing & Sales Enablement (25%)

   • Collaborate with the corporate marketing team on local brand initiatives, client acquisition, and retention strategies.
   • Engage with the local community, including schools, sports leagues, and youth organizations, to promote D-BAT as a top choice for baseball and softball training.
   • Participate in local outreach and community events to build a strong D-BAT presence within the area.

D-BAT Culture

• Uphold D-BAT’s core values of integrity, teamwork, growth, and community involvement to foster a culture that permeates the facility.
• Collaborate with leadership to maintain a unified culture and high levels of staff engagement across the center.

Qualifications & Experience

• 3-5 years of operations management experience (background in sports, recreation, hospitality, or retail is preferred).
• Bachelor’s degree in Business Administration, Management, or equivalent experience.
• Strong organizational and scheduling abilities to maintain smooth facility operations.
• Availability for full-time work during non-traditional hours, including early mornings, evenings, weekends, and holidays.
• Demonstrated ability to drive operational excellence, manage facility maintenance, and maintain a visually appealing environment.
• Financial acumen with the ability to assess the financial impact of operational decisions.
• Outstanding interpersonal and communication skills to engage with guests, staff, and stakeholders.
• A passion for creating an inclusive and welcoming environment that embodies D-BAT’s values.
• Experience in managing customer relationships and ensuring high levels of satisfaction.

Benefits

• Competitive salary and performance-based incentives.
• Opportunity to lead the operations of a dynamic baseball and softball training facility.
• Chance to contribute to the development of local talent and community engagement.
• A supportive and collaborative team culture focused on continuous improvement and excellence.