BatteryJunction.com is an online retailer specializing in batteries, flashlights, and outdoor gear. We pride ourselves on our customer satisfaction and support and are expanding our customer support group to meet a growing market. We are looking for talented and ambitious individuals to join our team as full time, permanent staff members. BatteryJunction.com offers a a playful and energetic culture, a talented team of coworkers, and a bright future! Work in a casual, friendly, and team-oriented work environment that values and rewards initiative and hard work. We promote from within; 2/3 of our management and executive staff started in entry level roles on our warehouse or customer service teams! Team members receive a competitive hourly rate, paid time off, and are eligible for an attractive benefits package including employee discounts, 401(k) savings plan, holiday bonus, medical, dental, vision, vacation & holiday pay (PTO), after completion of an eligibility period. Position Summary: Responsible for answering phone calls, responding to live chat and emails. Taking and processing orders and returns, upselling, trouble shooting & problem solving. Assisting both internal and external customers with product details and technical questions. Essential Qualities: * Upbeat, positive, cam-do attitude. Driven to consistently provide genuine, friendly, personable and professional service. * Effective communication; interpersonal and organizational skills in person, in writing and on the phone. * Solid trouble shooting ability; process oriented * Excellent time management skills * Mature work ethic * Ability to multi-task * Strong attention to detail Requirements: * 2+ years in a help desk or call center environment: providing service and or technical support in a retail environment is a major plus * High school or equivalent, college a plus * Good computing skills: working knowledge of MS Outlook, Excel & Word * Must demonstrate analytical, problem solving and interpersonal skills * E-commerce; Magento, Stone Edge Order Manager and Yahoo! Small Business a plus * Valid Driver's License & reliable transportation Company Description BatteryJunction.com is a privately held, fast growing and market leading ecommerce retailer with aggressive growth plans. Our core products include batteries, flashlights, industrial safety, and outdoor gear. BatteryJunction.com has an entrepreneurial culture; one where you can have a direct impact on the future of our business, starting now. Our team works in a casual and friendly work environment.
BatteryJunction.com is a privately held, fast growing and market leading ecommerce retailer with aggressive growth plans. Our core products include batteries, flashlights, industrial safety, and outdoor gear. BatteryJunction.com has an entrepreneurial culture; one where you can have a direct impact on the future of our business, starting now. Our team works in a casual and friendly work environment.